Mass Market CSB Manager

NXP Semiconductors; Región Centro; Sur place; MXN 900 000 - 1 500 000; Plein temps

Résumé du poste

NXP Semiconductors NV in Guadalajara, Mexico seeks a Customer Supply Business Manager for Distribution & Mass Market – Americas. You will lead regional distribution and mass market supply operations, aligning field sales, planning and partners to protect and grow revenue.

Role emphasizes proactive pre-sale activities, data-driven decision making, and collaboration across regions to optimize order book health and inventory turn. Travel domestically and internationally as required.

Qualifications

• Bachelor's degree in business, or a related field.
• 5+ years of experience in semiconductor customer service, supply chain, order management, demand management or Distribution role.
• Strong commercial acumen.
• Ability to manage complex, multi region customer relationships within a matrixed organization.
• Excellent communication, presentation, and stakeholder management skills.
• Willingness to travel domestically and internationally as required.
• Cross functional leadership: ability to align and influence across sales, planning, and operations.
• Data driven decision making; proficiency with CRM platforms (e.g. Salesforce), BI tools (e.g. Power BI), and sales reporting systems.
• Executive presence and stakeholder communication.
• Continuous improvement mindset; experience with process reengineering and digital/AI tool adoption.

Responsabilités

• Lead and develop a regional distribution and mass market supply operations team; set priorities, coach performance, and align cross functionally with field sales, supply planning, and sales operations.
• Own supply visibility and allocation strategy for distribution channel partners; manage line down escalations and capacity constraints in coordination with global planning teams.
• Drive order book health, channel sell through, and inventory turn targets; monitor demand signals, identify commercial risks, and communicate supply outlook to distribution partners and senior leadership.
• Manage the channel opportunity pipeline as a pre-sale asset: validate data quality, identify conversion gaps, and partner with field sales on priority opportunities and partner business reviews.
• Build structured relationships with distribution asset teams; serve as the primary operational and commercial point of contact for regional distribution partners.
• Evolve team operating model toward inside sales: reduce reactive transactional workload, increase time on opportunity development, partner engagement, and revenue conversion activities.
• Partner with analytics and sales operations teams on revenue forecasting, demand planning inputs, and commercial churn analysis; turn data into actionable business decisions.
• Lead adoption of automation and AI assisted tools to reduce administrative burden, improve data quality, and scale the team's impact.
• Develop and implement a team operating playbook, defining responsibilities, partner relationship frameworks, and KPIs tied to revenue outcomes.

Connaissances

CRM platforms

Power BI

Salesforce

Communication

Stakeholder management

Data-driven decisions

Executive presence

Travel readiness

Formation

Bachelor's degree in business

Outils

Salesforce

Power BI

Sales reporting systems

Description du poste

Job Title: Customer Supply Business Manager: Distribution & Mass Market - Americas

Location: Guadalajara, Mexico

NXP Introduction:

AI is rapidly moving beyond research labs and into the real world-powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP's Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow's world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP's competitive advantage. We thrive in a high‑performance, high‑ownership environment-competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what's next, NXP Global Sales is where ambition becomes achievement. For more information, please visit our website https://www.nxp.com

Role Summary

The Customer Supply Business Manager leads a regional distribution and mass market operations team responsible for translating channel demand signals into supply, commercial, and revenue outcomes. The role connects field sales, supply planning, and distribution partners to protect revenue, accelerate revenue conversion, and evolve the team toward a proactive pre-sale one that owns pipeline quality, partner engagement, and measurable revenue impact metrics.

Job Responsibilities

• Lead and develop a regional distribution and mass market supply operations team; set priorities, coach performance, and align cross functionally with field sales, supply planning, and sales operations.
• Own supply visibility and allocation strategy for distribution channel partners; manage line down escalations and capacity constraints in coordination with global planning teams.
• Drive order book health, channel sell through, and inventory turn targets; monitor demand signals, identify commercial risks, and communicate supply outlook to distribution partners and senior leadership.
• Manage the channel opportunity pipeline as a pre-sale asset: validate data quality, identify conversion gaps, and partner with field sales on priority opportunities and partner business reviews.
• Build structured relationships with distribution asset teams; serve as the primary operational and commercial point of contact for regional distribution partners.
• Evolve team operating model toward inside sales: reduce reactive transactional workload, increase time on opportunity development, partner engagement, and revenue conversion activities.
• Partner with analytics and sales operations teams on revenue forecasting, demand planning inputs, and commercial churn analysis; turn data into actionable business decisions.
• Lead adoption of automation and AI assisted tools to reduce administrative burden, improve data quality, and scale the team's impact.
• Develop and implement a team operating playbook, defining responsibilities, partner relationship frameworks, and KPIs tied to revenue outcomes.

Job Qualifications

Bachelor's degree in business, or a related field

5+ years of experience in semiconductor customer service, supply chain, order management, demand management or Distribution role

Strong commercial acumen

Ability to manage complex, multi region customer relationships within a matrixed organization

Excellent communication, presentation, and stakeholder management skills

Willingness to travel domestically and internationally as required

Cross functional leadership: ability to align and influence across sales, planning, and operations

Data driven decision making; proficiency with CRM platforms (e.g. Salesforce), BI tools (e.g. Power BI), and sales reporting systems

Executive presence and stakeholder communication

Continuous improvement mindset; experience with process reengineering and digital/AI tool adoption

Career Development Opportunities

The future starts here. Bright Minds. Bright Futures.

We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

We Are NXP! Visit our careers website for more job information.

Commitment At NXP.

We recognize we can be a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and