Customer Service Specialist

3217 Carrier México, S.A. de C.V.; Santa Catarina; On-site; MXN 260,000 - 420,000; Full time

Job summary

Carrier Global Corporation in Mexico is seeking a Customer Service Specialist to manage inquiries, coordinate order fulfillment, and collaborate with cross-functional teams to ensure timely delivery and operational excellence. You will interface with sales, production, warehouse, and logistics to resolve issues and maintain accurate records.

Strong SAP, planning, and English communication are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 3 years in Customer Service, Order Management, or related field.
• Experience in manufacturing or industrial environments.
• Advanced English communication (C1+).
• Experience using SAP and strong planning and coordination skills.
• Knowledge of logistics, shipping, invoicing and order fulfillment.

Responsibilities

• Independently manage complex customer inquiries, requests and complaints via phone and email.
• Coordinate with sales, production, warehouse, shipping and contract manufacturing to support orders.
• Monitor and resolve issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases for reporting.
• Identify opportunities to improve customer service processes and support on-time delivery.

Skills

Customer service

Order management

Supply chain

Cross-functional collaboration

Demand planning

English communication

Education

Bachelor's degree

Tools

SAP

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role As a Customer Service Specialist, you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross-functional teams. This position serves as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.

Key Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.
• Experience supporting contract manufacturing operations.
• Knowledge of logistics, shipping, invoicing, and order fulfillment processes.
• Experience working in a fast-paced, cross-functional environment supporting operational and commercial teams.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.