Manager - Operations - Shared Services - Monterrey

uberfreight; Monterrey; Presencial; MXN 600.000 - 840.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking an Operations Manager for our Monterrey Center of Excellence to lead logistics functions serving US and Canadian customers. You will guide a team of managers and around 50 staff, coordinating with multiple groups on- and off-site to deliver outstanding service.

You will interact with leaders across the organization for coaching, workforce planning, and continuous improvement while driving efficiency and cost-effectiveness in a dynamic, cross-border environment.

Formación

• Advanced English is required.
• 3 years of logistics experience with at least 1 year of supervisory responsibility.
• Experience in logistics, finance, and/or project implementation.

Responsabilidades

• Create a high-performance culture by aligning with US operations leaders for clear expectations and real-time feedback.
• Build and lead teams; coach and develop supervisors and agents to support US transportation management operations.
• Collaborate with stakeholders to understand requirements and drive engagement, talent acquisition, and performance management.

Conocimientos

Advanced English

Logistics experience

People management

Finance / project implementation

Descripción del empleo

Schedule: Full Time

Job Type: On-site

Salary Type: Salary

Req # 3008

No immigration sponsorship or transfer available for this role.

About the Role

This Operations Manager in our Monterrey Center of Excellence leads logistics functions that support Canadian and US customers. In this role, you'll lead several managers and a working group of around 50 people. Your group will collaborate with many other groups, on- and off-site, to provide excellent service to our customers. Yo u will interact with and receive coaching from leaders in multiple parts of the organization.

What the Candidate Will Do

• Create a high-performance culture and raise the bar for results and the impact our teams deliver through close collaboration with US-based operations leaders to deliver tight and clear expectation setting, coaching, and real-time performance feedback
• Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations. Foster a positive work environment and ensure the team's professional growth.
• Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly. Act as a partner in driving employee engagement, talent acquisition, and performance management and retention.
• Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations. Act as a liaison between team members outsourced from US teams and their US leaders.
• Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings, enabling business growth and profitability.
• Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs. Optimize resource utilization and ensure efficient allocation of personnel, facilities, and other resources.
• Facilitate team administration activities related to human resources, information technology, accounting, finance, and operations.

Basic Qualifications

• Advanced English, verbal and written
• 3 years LOGISTICS experience WITH at least one year of people management (supervisory)
• Experience in logistics , finance, and /or project implementation.

Preferred Qualifications

• Understanding of cultural nuances and differences between Mexico and the US, with the ability to work effectively in a cross-cultural environment.
• Analytical and problem-solving skills, with the ability to develop workforce plans, allocate resources effectively, and make data-driven decisions.
• Excellent interpersonal and communication skills, building relationships and collaborating with stakeholders at all levels.
• Change management experience and a track record of managing a culture of continuous improvement.
• Self-starter with the ability to handle multiple demands and competing priorities.
• High customer focus, with the ability to understand the needs of various customers and adapt delivery style to drive results and accountability.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.