Associate Manager - Shared Services - Monterrey

Uber Freight; Monterrey; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey, MX is seeking an Associate Manager to lead a freight planning team, ensure on-time delivery, and control costs while maintaining excellent customer communication. You will work with stakeholders in the US and/or Canada to drive efficiency through data-driven root cause analysis.

The role focuses on building processes, mentoring team members, and delivering reliable service in a fast-paced environment that aligns with Uber Freight values and behaviors.

Formación

• Advanced English, verbal and written.
• 3 years of logistics experience with increasing level of responsibility.

Responsabilidades

• Supervise day-to-day activities of team members.
• Schedule staff and distribute workload with US and/or Canadian stakeholders.
• Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities.
• Ensure team members meet daily goals and monitor performance.
• Develop, implement and maintain effective processes.
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement.
• Develop and distribute customer and internal performance management reports.
• Develop strong relationships across organization.
• Develop team members by providing training opportunities, projects, mentoring and coaching.
• Create and maintain strong team culture in line with Uber Freight values and behaviors.

Conocimientos

Advanced English

Logistics experience

Descripción del empleo

Schedule

FT

Job Type

On-site

Salary Type

Salary

Job Level

M1

Req #

3011

About The Role

The Associate Manager is responsible for managing a team while designing, executing, and reporting on standard work processes to ensure freight transportation service expectations are met and exceeded. The team is responsible for functions like planning and on-time delivery of customer freight while controlling costs and providing excellent customer communication. The ideal candidate can use statistical data to drive efficiency as well as use root cause analysis tools to improve business processes and exceed customer expectations. This associate manager will work closely with stakeholders in the US and/or Canada. Cross-cultural collaboration is a must for manager and team members.

What The Candidate Will Do

• Supervise day-to-day activities of team members
• Schedule staff and distribute workload- work closely with US and/or Canadian stakeholders to meet business requirements
• Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities
• Ensure team members meet daily goals and monitor individual and team performance
• Develop, implement and maintain effective processes
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement
• Develop and distribute customer and internal performance management reports
• Develop strong relationships across organization
• Develop team members by providing training opportunities, projects, mentoring and coaching
• Create and maintain strong team culture in line with Uber Freight values and behaviors

Basic Qualifications

• Advanced English, verbal and written
• 3 years of LOGISTICS (transportation management, brokerage, warehouse, supply chain, etc.) experience WITH increasing level of responsibility.

Preferred Qualifications

• Ability to anticipate and resolve problems using root cause analysis to prevent recurrence.
• Ability to establish priorities, work independently and proceed with objectives without supervision.
• Excellent people skills, communication, and organizational skills.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.