Maître d'Hôtel Excepcional

Placements24; Acapulco; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Attractive salary

Acapulco location

Training & development

Complimentary meals

Staff housing

Job summary

Placements24 seeks a seasoned Maître d'Hôtel Excepcional for a luxury beachfront resort in Acapulco, Guerrero. You will lead the signature fine-dining restaurant, ensuring flawless guest service, elegant ambience, and seamless front-of-house operations.

You will train staff, coordinate with cuisine, manage reservations, and uphold the venue's prestigious standards. Fluency in Spanish and English preferred; professional presentation and strong leadership are essential.

Qualifications

• Extensive experience as Maître d'Hôtel or similar front-of-house leadership role in fine dining.
• Exceptional interpersonal and guest-relations skills.
• Strong leadership and team-management capabilities.
• In-depth knowledge of fine dining service standards, etiquette, and wine.
• Ability to stay calm and effective in high-pressure situations.
• Excellent problem-solving and proactive guest-satisfaction approach.

Responsibilities

• Oversee all front-of-house operations for the fine-dining restaurant.
• Manage, train, and schedule dining room staff including hosts, servers, and bussers.
• Greet guests, escort them to tables, and ensure a seamless dining experience.
• Handle guest inquiries, requests, and resolve service-related issues promptly.
• Maintain knowledge of menu items, wine pairings, and specials.
• Collaborate with the Executive Chef to ensure kitchen-service communication.
• Ensure dining room ambiance, cleanliness, and proper table settings.
• Manage reservations and seating to optimize turnover and satisfaction.
• Develop and implement service training programs to enhance staff performance.

Skills

Maître d'Hôtel experience

Guest relations

Leadership

Communication

Problem solving

Reservations systems

Tools

Reservation systems

Job description

About the Role

Our client, a luxurious beachfront resort in **Acapulco, Guerrero**, is actively seeking a highly experienced and sophisticated **Maître d'Hôtel Excepcional** to lead their signature fine-dining restaurant. This role is critical to delivering an unparalleled guest experience, ensuring every diner feels welcomed, attended to, and delighted. The ideal candidate possesses impeccable customer service skills, a keen eye for detail, and a thorough understanding of fine dining etiquette and operations. You will be the face of our client's premier dining venue, responsible for maintaining its distinguished reputation and elevating service standards. We are looking for a polished professional who can manage a team of service staff with grace and efficiency, ensuring seamless service from the moment guests arrive until their departure. The position based in scenic **Acapulco, Guerrero** offers a unique chance to manage service in a world-class setting, contributing to memorable dining occasions for a discerning clientele. Your leadership will be key to fostering an atmosphere of elegance and warmth.

Key Responsibilities

• Oversee all front-of-house operations for the fine-dining restaurant, ensuring exceptional service delivery.
• Manage, train, and schedule dining room staff, including hosts, servers, and bussers.
• Greet guests, escort them to tables, and ensure their dining experience is seamless and enjoyable.
• Handle guest inquiries, requests, and resolve any service-related issues promptly and professionally.
• Maintain a high level of knowledge regarding menu items, wine pairings, and specials.
• Collaborate with the Executive Chef and culinary team to ensure smooth communication between kitchen and service staff.
• Ensure the dining room ambiance, including cleanliness and table settings, meets the highest standards.
• Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Develop and implement service training programs to enhance staff performance.

Requirements

• Extensive experience as a Maître d'Hôtel or similar front-of-house management role in fine dining.
• Exceptional interpersonal and communication skills, with a focus on guest relations.
• Strong leadership and team management capabilities.
• In-depth knowledge of fine dining service standards, etiquette, and wine.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving skills and a proactive approach to guest satisfaction.
• Fluency in Spanish and English is highly preferred.
• Professional appearance and demeanor.
• Experience with reservation management systems.

Benefits

• Attractive salary and benefits package.
• The opportunity to work in a prestigious **Acapulco, Guerrero** establishment.
• Comprehensive training and professional development.
• Complimentary meals during shifts.
• Staff accommodation may be available.