M365 Messaging & Collaboration Operations Engineer

Qualcomm; Ciudad de México; Presencial; MXN 420.000 - 680.000; Jornada completa

Descripción de la vacante

Qualcomm Intl Inc., Mexico Branch Office is seeking a mid-level IT Engineer to provide operational support for Microsoft 365 services such as SharePoint, OneDrive, Teams, and Exchange Online, plus Proofpoint email security, Power Platform, and data analytics.

The role covers incident and operational support, data modeling with Power BI, and collaboration with Security on phishing investigations, with a focus on improving service stability and end-user satisfaction.

Formación

• 3–5 years of experience supporting enterprise messaging and collaboration systems.
• Hands‑on experience with Microsoft 365 / SharePoint / Teams / Exchange Online in a production environment.
• Experience supporting Proofpoint or a similar enterprise email security solution.
• Strong troubleshooting skills related to email flow, DNS (SPF, DKIM, DMARC), and Outlook / client connectivity.
• Experience working in a Tier 2 support or operations role.
• Familiarity with IT incident, problem, and change management processes.

Responsabilidades

• Provide Operational support for Microsoft 365 services.
• Troubleshoot complex issues including SharePoint/OneDrive permissions, Teams call/channel support, mail flow, delivery failures, mailbox access, calendar issues, and client connectivity.
• Support Proofpoint for email security operations, including spam/phish analysis, message tracing, policy exceptions, and user‑reported threats.

Conocimientos

Microsoft 365

SharePoint

Teams

Exchange Online

Proofpoint

Power BI

Educación

Bachelor's degree in IT or related field

Herramientas

PowerShell

Microsoft Graph API

Dataverse

SQL/Azure data services

Descripción del empleo

Qualcomm Intl Inc., Mexico Branch Office is seeking a mid-level IT Engineer to provide operational support for Microsoft 365 services such as SharePoint, OneDrive, Teams, and Exchange Online, plus Proofpoint email security, Power Platform, and data analytics.

The role covers incident and operational support, data modeling with Power BI, and collaboration with Security on phishing investigations, with a focus on improving service stability and end-user satisfaction.