Luxury Retail Training Lead (LATAM)

BVLGARI; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

BVLGARI seeks a Training Manager for its Mexico team to design learning collateral and drive on-floor results. The role splits time between curriculum development and hands-on coaching to elevate client experience across boutique locations in Mexico City.

The ideal candidate has 5+ years in training/design with luxury retail exposure, fluent in English and Spanish, and strong stakeholder engagement. This is a hybrid role based in Mexico City.

Formación

• Track record in sales coaching and team development.
• 5+ years minimum related experience in luxury retail or fashion.
• Strong presentation and group facilitation skills.
• Solid foundation in adult learning methodologies.
• Experience in training design and curriculum development.
• Clear written communication and localization skills.
• Interpersonal and stakeholder engagement skills.
• Excellent organizational skills with attention to detail.
• Instructional/documentation capabilities; proficient with MS Office.
• Familiarity with luxury watches/jewelry sector.

Responsabilidades

• Design engaging learning collateral and in-store training.
• Lead Train the Trainer sessions for boutique managers and staff.
• Analyze retail KPIs and support mystery shopping programs.
• Develop and deliver brand training for LATAM and partners.
• Monitor training certification programs and attendance.
• Translate select training guidelines from English to Spanish as needed.
• Collaborate with store managers, regional directors and partners.

Conocimientos

Sales coaching

Mentoring

Presentations

Adult learning

Curriculum development

Written communication

Stakeholder engagement

Organization

Documentation

Product knowledge (watch)

Retail acumen

Clienteling

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

BVLGARI seeks a Training Manager for its Mexico team to design learning collateral and drive on-floor results. The role splits time between curriculum development and hands-on coaching to elevate client experience across boutique locations in Mexico City.

The ideal candidate has 5+ years in training/design with luxury retail exposure, fluent in English and Spanish, and strong stakeholder engagement. This is a hybrid role based in Mexico City.