Senior Luxury Client Advisor — Elevate VIP Experience

Bvlgari; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Bulgari's Moliere Store in Mexico City is seeking a Senior Client Advisor to act as a Brand Ambassador and deliver a MAGNIFICENT, memorable shopping experience for our clients.

You will work under the Store Manager, collaborating with the sales team to drive sales, build strong client relationships, manage CRM activities, and ensure premium service with warm hospitality. This role requires luxury retail experience and availability for weekday and weekend shifts.

Formación

• At least 4+ years work experience in luxury retail environment or with luxury products.
• Proactive selling and negotiation skills.
• Attention to detail and strong organizational skills with personal accountability.
• Bold sense of initiative and ability to drive results.
• Must work retail hours – Weekdays and Weekends, Evenings & Holidays.
• Experience with CRM tools and store operations is a plus.

Responsabilidades

• Contribute to store and service KPIs to achieve sales budget monthly and yearly.
• Manage the sales process from Welcome to Packaging using selling techniques to deliver a unique shopping experience.
• Convey warm Italian hospitality throughout client interactions.
• Listen empathetically to understand client needs and provide customized advice.
• Establish and develop relationships with existing clients and engage new customers to Bulgari.
• Perform CRM activities as indicated by Store Manager, including CRM AFSS.
• Communicate opportunities to management to develop community relationships and events to increase brand awareness and loyalty.

Conocimientos

Proactive selling

Negotiation skills

Attention to detail

Organizational skills

Initiative

Relationship building

Retail hours flexibility

Physical stamina

Client relationship management

Herramientas

Excel

Word

PowerPoint

Beanstore

Sales Force

SAP

Descripción del empleo

Bulgari's Moliere Store in Mexico City is seeking a Senior Client Advisor to act as a Brand Ambassador and deliver a MAGNIFICENT, memorable shopping experience for our clients.

You will work under the Store Manager, collaborating with the sales team to drive sales, build strong client relationships, manage CRM activities, and ensure premium service with warm hospitality. This role requires luxury retail experience and availability for weekday and weekend shifts.