Luxury Reception Concierge & Guest Experience

One&Only Resorts; San José del Cabo; On-site; MXN 30,000 - 45,000; Full time

Job summary

One&Only Resorts in San José del Cabo is seeking a Reception Concierge to provide world-class guest service. You will be the first point of contact for our guests, ensuring their needs are met with a warm and proactive approach. Your responsibilities will include managing check-ins and check-outs, coordinating luxury transportation, and fulfilling guest requests.

The ideal candidate has prior experience in customer service, excellent communication skills, and thrives in a fast-paced luxury environment.

Qualifications

• 1-2 years experience in customer service.
• Fluency in English is required; other languages are a plus.
• Ability to work under pressure in a luxury environment.

Responsibilities

• Anticipate guest needs and provide exceptional service.
• Manage check-ins and check-outs smoothly.
• Coordinate luxury transportation for guests.

Skills

Customer Service Experience

Communication Skills

Proficient in MS Office

Problem-Solving Ability

Organizational Skills

Tools

ALICE

OPERA

Job description

One&Only Resorts in San José del Cabo is seeking a Reception Concierge to provide world-class guest service. You will be the first point of contact for our guests, ensuring their needs are met with a warm and proactive approach. Your responsibilities will include managing check-ins and check-outs, coordinating luxury transportation, and fulfilling guest requests.

The ideal candidate has prior experience in customer service, excellent communication skills, and thrives in a fast-paced luxury environment.