Luxury Guest Experience Concierge

Four Seasons Hotels Limited; Tamarindo; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Employee discount for stays at FourSe​

Dry cleaning for employee uniforms

Employee meals

Training and development opportunities

Collaborative work environment

Job summary

Four Seasons Resort Tamarindo in México seeks a Guest Experience Agent to deliver personalized luxury service from pre-arrival to departure. You will collaborate with Concierge, Front Office, Housekeeping, Spa, F&B to create memorable experiences and exceed guest expectations.

Fluency in English is required; strong cross-cultural sensitivity, attention to detail, and a passion for exceptional service are essential for success in this role.

Qualifications

• One or more years of experience in luxury hospitality, guest relations, front office, concierge, or a similar guest-facing role preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism and composure.
• Cross-cultural sensitivity and the ability to interact confidently with guests from diverse backgrounds.
• Demonstrated ability to anticipate guest needs and personalize service.
• Strong organizational and multitasking skills.
• Proficiency in English required; additional languages are considered an asset.
• Knowledge of luxury hospitality standards and guest experience practices preferred.

Responsibilities

• Create personalized and memorable guest experiences throughout all stages of the guest journey.
• Serve as a key point of contact for guests, responding to requests, inquiries, and special arrangements with professionalism and care.
• Anticipate guest needs by reviewing preferences, special occasions, and previous stay history.
• Coordinate guest experiences and activities with Resort departments including Concierge, Front Office, Housekeeping, Recreation, Spa, Food & Beverage, and Transportation.
• Handle guest concerns and service recovery opportunities promptly and effectively.
• Build genuine relationships with guests while maintaining the highest standards of luxury hospitality.
• Recognize opportunities to exceed guest expectations and create unique moments of surprise and delight.
• Maintain accurate guest profiles and preferences to support personalized service.
• Support arrival, departure, and in-house guest engagement activities.
• Actively promote resort facilities, services, experiences, and special offerings.
• Ensure all interactions reflect Four Seasons service culture and brand standards.

Skills

Luxury hospitality

Guest relations

Communication skills

Problem solving

Multitasking

Cross-cultural sensitivity

Personalization

Organization

English proficiency

Luxury service standards

Job description

Four Seasons Resort Tamarindo in México seeks a Guest Experience Agent to deliver personalized luxury service from pre-arrival to departure. You will collaborate with Concierge, Front Office, Housekeeping, Spa, F&B to create memorable experiences and exceed guest expectations.

Fluency in English is required; strong cross-cultural sensitivity, attention to detail, and a passion for exceptional service are essential for success in this role.