Luxury Front Office Leader - Guest Experience

Four Seasons Hotels Ltd; Tamarindo; Sur place; MXN 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Excellent training and development

Employee discount for stays

Complimentary dry cleaning for staff

Complimentary employee meals

Access to fitness and wellness

Employee recognition programs

Résumé du poste

Four Seasons Resort Tamarindo, Mexico, invites applications for an Assistant Guest Experience Manager to oversee Front Office operations and deliver exceptional guest service across every touchpoint. You will lead the Front Desk, Concierge, and Guest Services teams, ensuring luxury service, operational excellence, and alignment with Four Seasons standards.

The ideal candidate has 2+ years in Front Office or guest services in a luxury hotel, prior supervisory experience, strong leadership, and a

Qualifications

• Minimum 2 years in Front Office, Guest Services, or Rooms Operations within luxury hotel or resort.
• Supervisory or leadership experience in Front Office preferred.
• Experience in luxury hospitality with focus on personalized service.
• Strong leadership, organization and problem-solving skills.

Responsabilités

• Oversee Front Office operations and maintain exceptional service standards.
• Lead Front Desk, Concierge, Bell Services, and Guest Experience teams.
• Engage with guests to resolve concerns and exceed expectations.
• Monitor arrivals, VIPs, and guest preferences for personalized experiences.
• Support staffing, scheduling, training, and performance management of Front Office.
• Ensure accurate guest information and seamless service across departments.
• Collaborate with Housekeeping, Engineering, F&B, and Recreation to deliver service.
• Manage operational challenges with professionalism and discretion.
• Maintain knowledge of hotel services and local attractions to assist guests.
• Support quality assurance, projects, and continuous improvement in guest experience.
• Uphold Front Office procedures, safety standards, and Four Seasons standards.
• Promote teamwork, service excellence, accountability, and continuous learning.

Connaissances

Front Office leadership

Supervisory experience

Luxury hospitality

Customer service

Communication

Problem-solving

Team collaboration

PMS proficiency

Flexible scheduling

Legal work authorization (Mexico)

Outils

PMS systems

Description du poste

Four Seasons Resort Tamarindo, Mexico, invites applications for an Assistant Guest Experience Manager to oversee Front Office operations and deliver exceptional guest service across every touchpoint. You will lead the Front Desk, Concierge, and Guest Services teams, ensuring luxury service, operational excellence, and alignment with Four Seasons standards.

The ideal candidate has 2+ years in Front Office or guest services in a luxury hotel, prior supervisory experience, strong leadership, and a