Lux Residences Manager — Lead Elite Guest Experience

Hyatt Hotels Corporation; Cabo San Lucas; Hybrid; MXN 1,441,000 - 1,864,000; Full time

Job summary

Hyatt Regency Portland Convention Center in Portland, Oregon, is seeking a Residences Manager to oversee hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards.

This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3–5 years of management experience in luxury hotel residences or high-end property management.
• Exceptional interpersonal, leadership, and organizational skills.
• Strong financial acumen and experience managing budgets and operational reports.
• Ability to maintain discretion and confidentiality in handling homeowner information.

Responsibilities

• Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests professionally.
• Ensure personalized service and anticipate residents’ needs to enhance satisfaction and retention.
• Oversee daily operations of residences, including front desk, housekeeping, maintenance, and security for residential areas.
• Supervise, train, and motivate the residences team to align with brand standards.
• Manage homeowner relations, including move-ins/outs, inspections, and communications.
• Collaborate with hotel leadership to ensure cohesive operations and shared services.
• Enforce policies to maintain property standards, safety, and security.
• Monitor financial performance, budgets, expenses, and HOA billing where applicable.
• Coordinate and support residential events and community-building initiatives.

Skills

Interpersonal skills

Leadership

Organizational skills

Financial acumen

PMS software

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Job description

Hyatt Regency Portland Convention Center in Portland, Oregon, is seeking a Residences Manager to oversee hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards.

This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.