Residences Manager

Hyatt Hotels Corporation; Cabo San Lucas; Hybrid; MXN 1,441,000 - 1,864,000; Full time

Job summary

Hyatt Regency Portland Convention Center in Portland, Oregon, is seeking a Residences Manager to oversee hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards.

This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3–5 years of management experience in luxury hotel residences or high-end property management.
• Exceptional interpersonal, leadership, and organizational skills.
• Strong financial acumen and experience managing budgets and operational reports.
• Ability to maintain discretion and confidentiality in handling homeowner information.

Responsibilities

• Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests professionally.
• Ensure personalized service and anticipate residents’ needs to enhance satisfaction and retention.
• Oversee daily operations of residences, including front desk, housekeeping, maintenance, and security for residential areas.
• Supervise, train, and motivate the residences team to align with brand standards.
• Manage homeowner relations, including move-ins/outs, inspections, and communications.
• Collaborate with hotel leadership to ensure cohesive operations and shared services.
• Enforce policies to maintain property standards, safety, and security.
• Monitor financial performance, budgets, expenses, and HOA billing where applicable.
• Coordinate and support residential events and community-building initiatives.

Skills

Interpersonal skills

Leadership

Organizational skills

Financial acumen

PMS software

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The Residences Manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Key Responsibilities:

Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.

Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.

Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.

Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.

Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.

Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services.

Enforce residential policies and procedures to maintain property standards, safety, and security.

Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.

Coordinate and support residential events, social gatherings, and community-building initiatives.

Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.

Maintain accurate homeowner records, service logs, and confidential documentation.

Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.

Qualifications

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Minimum of 3-5 years of management experience in luxury hotel residences, private residential clubs, or high-end property management.

Exceptional interpersonal, leadership, and organizational skills.

Strong financial acumen and experience managing budgets and operational reports.

Ability to maintain discretion and confidentiality in handling homeowner information.

Proficiency in property management systems (PMS), residential software, and Microsoft Office Suite.

Fluent in English; additional languages are a plus.

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