Logistics & Customer Operations Specialist

PROTRANS INTERNATIONAL LLC; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

PROTRANS INTERNATIONAL LLC is seeking a Logistics Specialist to manage transactional activities with carriers and support teams. You will be the primary contact for daily operations, addressing issues after hours and contributing to supply chain improvements that enhance customer experience.

The role requires 1+ year in logistics, willingness to travel domestically and internationally, and proficiency in English with Spanish preferred.

Formación

• At least 1 year of industry experience in logistics and supply chain.
• Willing to travel both nationally and internationally to customer locations.
• Experience using web-based BI tools and Microsoft Office.
• English proficiency required; Spanish preferred.

Responsabilidades

• Communicate with carriers to confirm pickups and deliveries, address exceptions, and perform check calls.
• Coordinate with Border Crossing team to ensure smooth border crossings and inform customers of deviations related to customs procedures.
• Arrange expedited shipments as required by customers and maintain communication with Expedite team.
• Assist customer facilities in resolving daily operational issues promptly.
• Escalate service level issues to the Operations Manager as necessary.
• Keep customers informed of performance exceptions, delays, or service disruptions.
• Ensure timely distribution of reports (daily, weekly, monthly).
• Collaborate with Accounts Receivable to ensure timely billing processes.
• Follow up on tasks transferred from Logistics Coordinators and document all follow-up activities.

Conocimientos

Critical thinking

Customer service

Time management

Communication

Problem solving

Educación

Bachelor’s degree in Logistics, Transportation or business-related field

Herramientas

Microsoft Office

Business intelligence tools

Descripción del empleo

PROTRANS INTERNATIONAL LLC is seeking a Logistics Specialist to manage transactional activities with carriers and support teams. You will be the primary contact for daily operations, addressing issues after hours and contributing to supply chain improvements that enhance customer experience.

The role requires 1+ year in logistics, willingness to travel domestically and internationally, and proficiency in English with Spanish preferred.