Logistics Coordinator - Track and Trace - MEX

WWEX Group; Monterrey; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

GlobalTranz is seeking a Logistics Coordinator for track and trace in Monterrey. The role focuses on ensuring shipments are delivered or picked up on time and requires coordinating with a wide network of carriers and internal teams.

You will manage tracking data, communicate with stakeholders, and support issue resolution to maintain high service levels. Ideal candidates have an administrative or customer service background, proficiency with MS Office, and the ability to multitask in a

Formación

• High school diploma or GED required.
• Experience in administrative support role preferred.
• Experience in customer services role preferred.
• In lieu of degree, combination of education and years of experience will be considered.

Responsabilidades

• Deliver multi-level operational support for shipments and transportation through tracking and tracing activities, ensuring on-time delivery and pickup.
• Clarify load requirements with carriers and confirm drivers have proper information.
• Maintain constant, clear communications with stakeholders across GlobalTranz’s load.
• Utilize and update tracking methods in GlobalTranz’s load management system.
• Support OS&D by gathering detailed information from carriers, customers, and internal teams to resolve issues.

Conocimientos

Microsoft Office

Telephony technologies

Typing

Multitasking

Teamwork

Sense of urgency

Punctuality

Educación

High school diploma or GED

Descripción del empleo

Logistics Coordinator - Track and Trace - MEX

Job Description

Posted Friday, August 28, 2026 at 7:00 AM

PURPOSE

The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first-class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer Sales, the Logistics Coordinator will be responsible for ensuring that GlobalTranz’s customers receive timely service information from pickup to delivery by working with our network of carriers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and elevate to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Working knowledge of Microsoft Office programs
• Experience working with telephony technologies.
• Basic computer and typing skills.
• Excellent multitasking and prioritization skills
• Ability to work in a team environment while delivering independent results.
• Work with a sense of urgency
• Punctuality and good attendance

QUALIFICATIONS:

• High school diploma or a GED required.
• Experience in administrative support role preferred.
• Experience in customer services role preferred.
• In lieu of degree, combination of education and years of experience will be considered.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is performed in a general office environment.