Logistics Customer Care Leader | ISO & Process Excellence

WWL Vehicle Services Mexico S. de R.L. de C.V.; Saltillo; Presencial; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

WWL Vehicle Services Mexico S. de R.L. de C.V. seeks a Customer Service Operations Supervisor in Saltillo to coordinate daily activities in the CS department while ensuring compliance with ISO and WOW standards and accurate operational information.

The role focuses on planning dispatch and yard activities with the Operations team, supervising and developing the work force, and delivering monthly dashboards. It emphasizes continuous improvement, safety, and effective customer communication.

Formación

• Education: Bachelor's degree in Business Administration, Engineering, Supply Chain, Logistics, or a related field.
• Experience: Minimum of three years in automotive logistics, supply chain management, inventory control, and customer service.
• Proven experience supervising and leading work teams.
• Knowledge of Microsoft Office 365.
• Familiarity with administrative systems and information technology tools.
• Knowledge of Quality Management Systems and Continuous Improvement methodologies.
• English: Intermediate to advanced for business conversations.
• Willingness to travel.

Responsabilidades

• Coordinate and supervise daily operations of the Customer Service department.
• Plan vehicle dispatching and yard activities with the Operations team.
• Supervise analysis and execution of customer operating instructions.
• Assign and coordinate daily activities for the work team.
• Validate information accuracy generated by the team.
• Identify and implement process improvements to boost productivity and safety.
• Plan and coordinate employee training.
• Develop action plans to promote teamwork and achieve objectives.
• Ensure ISO and WOW process compliance and KPI tracking.
• Participate in ISO and WOW audits.
• Develop and maintain ISO procedures and SOPs.
• Prepare monthly performance dashboards and operational reports.
• Ensure timely submission of reports.
• Follow up with customers on compliance with agreements.

Conocimientos

Leadership

Customer service

Team supervision

Process improvement

English (Intermediate-Advanced)

Project management

Educación

Bachelor's degree in Business Administration, Engineering, Supply Chain, Logistics, or a related field

Herramientas

Microsoft Office 365

Kronos

Workday

Descripción del empleo

WWL Vehicle Services Mexico S. de R.L. de C.V. seeks a Customer Service Operations Supervisor in Saltillo to coordinate daily activities in the CS department while ensuring compliance with ISO and WOW standards and accurate operational information.

The role focuses on planning dispatch and yard activities with the Operations team, supervising and developing the work force, and delivering monthly dashboards. It emphasizes continuous improvement, safety, and effective customer communication.