Logistics Coordinator - Track and Trace - MEX

Worldwide Express; Monterrey; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

GlobalTranz is seeking a Logistics Coordinator to support client shipments by tracking, communicating with carriers, and ensuring on-time pickup and delivery across the network.

You will work with Customer Success, Carrier Sales, Direct Sales, and other teams to provide timely service information and resolve shipment issues, following SOPs and maintaining high quality service.

Formación

• High school diploma or GED required.
• Experience in administrative support or customer service preferred.
• Excellent written and verbal communication skills.

Responsabilidades

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escalating to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

Conocimientos

MS Office

Telephony

Communication

Typing

Multitasking

Teamwork

Urgency

Punctuality

Attention to detail

Positive attitude

Educación

High school diploma or GED

Descripción del empleo

PURPOSE

The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first-class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer Sales, the Logistics Coordinator will be responsible for ensuring that GlobalTranz’s customers receive timely service information from pickup to delivery by working with our network of carriers.

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escalating to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

PURPOSE

The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first-class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer Sales, the Logistics Coordinator will be responsible for ensuring that GlobalTranz’s customers receive timely service information from pickup to delivery by working with our network of carriers.

Essential Duties & Responsibilities

• Deliver multi-level operational support for GlobalTranz’s client shipments and transportation through tracking and tracing activity (inbound/outbound phone calls, texts and e-mails), ensuring on-time delivery and pick-up.
• Clarify load requirements with carriers, confirming drivers have proper information (pick up & delivery requirements)
• Constant and clear communications with stakeholders all GlobalTranz’s load.
• Utilize and update tracking methods using GlobalTranz’s load management system.
• Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.
• Provide support to the OS&D department by gathering detailed information from carriers, customers, and internal representatives to quickly resolve shipment issues.
• Handle client problems following GlobalTranz’s standard operating procedures (SOPs) and escalating to proper business function as needed, maintaining customer satisfaction, and supplying high quality service and work ethic while representing GlobalTranz.
• Serve as back-up support as needed to other department team members to ensure complete client satisfaction according to GlobalTranz standards.

Required Knowledge/Skills/Abilities

• Working knowledge of Microsoft Office programs
• Experience working with telephony technologies.
• Superior communication skills
• Basic computer and typing skills.
• Excellent multitasking and prioritization skills
• Ability to work in a team environment while delivering independent results.
• Work with a sense of urgency
• Punctuality and good attendance
• Attention to detail.
• Positive attitude

Qualifications

• High school diploma or a GED required.
• Experience in administrative support role preferred.
• Experience in customer services role preferred.
• In lieu of degree, combination of education and years of experience will be considered.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Job is performed in a general office environment.

Physical Requirements

• NP Not Present
• O Occasional (Up to 25% of time)
• F Frequent (26%-74% of time)
• C Constant (75% or more of time)