LM351: Sales Support Representative

FedEx Express México; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Express México seeks a Sales Support Representative to resolve customer and operational issues and provide strategic support for key accounts. The role emphasizes collaboration across teams and proactive problem solving in a fast-paced environment.

The position focuses on ensuring customer satisfaction for US and Canada customers, with strong emphasis on accuracy, timely communication, and cross-functional coordination.

Formación

• Minimum requirements include a high school diploma or equivalent; some bachelor’s degree preferred.
• Two years in a customer experience or sales support role, handling operational cases.
• Strong problem-solving, analytical, and communication abilities are essential.
• Ability to work under tight timelines and manage multiple priorities with detail.

Responsabilidades

• Resolve customer and operational issues via sales channels and education on self-service tools.
• Coordinate timely issue resolution by investigating root causes and action plans.
• Provide support and project management for sales segments, especially large customers.
• Improve customer satisfaction by analyzing trends and collaborating with teams.
• Fulfill other duties with a focus on customers in the US and Canada.

Conocimientos

Problem-solving

Analytical skills

Communication skills

Time management

Attention to detail

Team collaboration

Microsoft Office

Educación

High School diploma or equivalent

Bachelor’s degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for

RC780488 LM351: Sales Support Representative (Open)

LM351: Sales Support Representative

Full time

Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

Principal Duties and Responsibilities:

• Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
• Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
• Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
• Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
• Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.

Minimum Education:

• High School diploma or equivalent education. Some bachelor’s degree preferred
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience:

• Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.

Minimum Skills Required:

• Strong problem-solving and analytical skills.
• Excellent communication abilities for both internal and customer-facing interactions.
• Ability to work within tight timelines and handle multiple priorities.
• Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.

Microsoft Office & PC Skills

Posting Validity: From July 31st to August 6th Job Posting End Date: