LM235:Invoicing Agent

FedEx; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Job summary

FedEx Corporation in Mexico seeks a billing and admin support professional responsible for handling customer inquiries related to service failures and billing, processing credits/debits, and ensuring accurate invoicing and daily billing.

The role requires strong communication, 35 WPM typing, and proficiency with word processing and spreadsheets, with fluency in English. Previous billing or AR experience is preferred, along with foundational accounting exposure.

Qualifications

• High School Degree or equivalent.
• Two years of college in Accounting or Business preferred.
• Two years of billing or accounts receivable experience.
• Previous clerical or customer service experience in a service environment.
• Fluent in English.

Responsibilities

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains updates to management and related departments on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized records of invoice registers, duties and taxes, airway bills, customer files and related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-BSO).
• Generates reports for daily reimbursement to FedEx internal AA. Generate RODr reports and reports for billing collection BSO same day collection.
• Performs other related duties as required.

Skills

Customer service

Communication

English fluency

Typing speed 35 WPM

Office software

Education

High School degree

Two years in Accounting/Business

Tools

CRT

Job description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Under general supervision perform the following activities:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA.Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR.GCCS application.
• Performs other related duties as required.

Minimum Requirements

Minimum Education

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.