LM184: Premier Customer Care Representative

FedEx Express México; Cuautitlán; Presencial; MXN 156.000 - 246.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking a Premier Customer Care Representative to provide high-quality support for global and regional customers at our Cuautitlán site. You will handle Premier Customer Care activities, analyze service performance, and contribute to continuous improvement initiatives.

The role requires a High School diploma, 2 years of related experience, and fluency in Spanish and English (TOEIC 600+). This is a full-time, on-site opportunity with FedEx, based in Cuautitlán, MX.

Formación

• High School diploma or equivalent.
• Some college preferred.
• Spoken and written fluency in local language as well as English as determined by TOEIC exam (600 points).
• Two years related experience.

Responsabilidades

• Customer Care: Premier Customer Care.
• Service Level Performance of FedEx Strategic Business.
• Top Tier Enterprise Global and Regional Customers Support.
• Service Analysis Performance.
• Continuous Improvement.
• Data Analytics Across Multi-Regional and Cross Operating Companies' Customers.
• Root Cause Analysis.
• Outstanding Customer Experience Delivery.

Conocimientos

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Problem Solving Skills

Customer Service

Educación

High School diploma

Some college preferred

Herramientas

Microsoft Office

PC Skills

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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Responsibilities

• Customer Care: Premier Customer Care
• Service Level Performance of FedEx Strategic Business
• Top Tier Enterprise Global and Regional Customers Support
• Service Analysis Performance
• Continuous Improvement
• Data Analytics Across Multi-Regional and Cross Operating Companies' Customers
• Root Cause Analysis
• Outstanding Customer Experience Delivery
• Best Practices Implementation
• Robust Solutions Offering for Complex and Critical Situations
• EG/ER Business Reviews Preparation & Participation
• Customer Education on FedEx Products
• Services
• Tools and Required Regulatory
• Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.)
• Learning & Development Design and Delivery Support
• Network Building Across Functions
• Customer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administration
• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Qualifications

• High School diploma
• Some college preferred
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points)
• Two (2) years related experience

Job Posting End Date: