LM008: Sr Service Agent

FedEx Express México; Tuxtepec; Presencial; MXN 167.400 - 234.360; Jornada completa

Descripción de la vacante

FedEx Express México is seeking a Sr Service Agent in Tuxtepec, Oaxaca. This full-time role involves handling over-the-counter customer service, clerical duties, and tracking packages with precise attention to detail.

The position requires excellent communication, organizational skills, and the ability to lift up to 70 lbs and manage packages up to 150 lbs with proper equipment. English fluency is preferred (TOEIC 450).

Formación

• High School degree or equivalent.
• Previous clerical or customer service experience.
• Good general office skills, including light typing, filing, and computer literacy.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Fluent in English (TOEIC 450 pts) or tested equivalent.

Responsabilidades

• Provide over-the-counter customer service and clerical support.
• Trace packages, answer questions regarding FedEx products and services.
• Prepare and audit operations reports; maintain station records.
• Interface with customers on customs related issues.
• Identify new customers or sales opportunities and submit leads.

Conocimientos

Customer service

Communication skills

Typing

Office software

Educación

High School degree

Herramientas

Microsoft Office

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC780328 LM008: Sr Service Agent (Open)

LM008: Sr Service Agent

Full time

Matamoros No. 383 Centro 68300 Tuxtepec, OAX Mexico

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups. Types or otherwise prepares various operations reports. Calls all Hold-at-Airport customers. Maintains and audits all records and files as assigned. Audits airway bills and records as required. Provides administrative and clerical support to Station Ops. Manager. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. Interfaces with customers on customs related issues. Handles customers with packages in cage. Maintains neat and clean appearance of the workplace/front counter, self and uniform. Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.

High School degree/Equivalent. Previous clerical or customer service experience in a service environment or eighteen (18) months experience as a Service Agent. Good general office skills required including light typing, filing, and computer literacy. Excellent communication, organizational, and human relations skills. Ability to successfully complete the Reading, Listening, Sorting, and math sections of the Basic Skills Test. Clear and articulate speaking voice. Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment. Clean cut and neat appearance. Fluent in English as determined by the results of the TOEIC 450 ptos.. Note: Testing requirements can be waived only for career progression within the same family.

Job Posting End Date: