LM184: Premier Customer Care Representative

FedEx; Cuautitlán; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is hiring a Premier Customer Care Representative at our Cuautitlán, MX site. You will manage online and phone inquiries from enterprise and regional customers, delivering exceptional service and problem resolution.

You will leverage Microsoft Office tools, maintain accurate records, and liaise with cross-functional teams to ensure timely responses. A High School diploma with two years of related experience, plus TOEIC 600, are required or

Formación

• High School diploma required.
• Some college or equivalent preferred.
• At least 2 years of related customer service experience.
• Spoken and written fluency in local language and English per TOEIC 600.

Responsabilidades

• Handle online and telephone inquiries from customers.
• Provide accurate information on FedEx products and services.
• Document interactions and follow up as needed.
• Collaborate with cross-functional teams to resolve issues.

Conocimientos

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office

Problem Solving Skills

TOEIC 600

Educación

High School diploma

Some college preferred

Herramientas

Microsoft Office

Descripción del empleo

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC778830 LM184: Premier Customer Care Representative (Open)English

Premier Customer Care Representative

Job ID: RC778830 LM184

Job Type: Full time

Location: Parque Logistico San Martin Obispo Park II, Calle Barranca Honda final s/n, Lote 2, Zona San Martin Obispo, autopista Chamapa Lecheria, 54769 Cuautitlán, MEX, Mexico

Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies' Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills
• High School diploma
• Some college preferred
• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points)
• Two (2) years related experience