Legal Ops Analyst - Contracts & Privacy

Salesforce.com, inc.; Ciudad de México; Híbrido; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Salesforce.com, inc. seeks a Legal Shared Services Analyst in Mexico City to join a growing in-house team focused on contract review, data privacy requests, and other transactional work.

You will work with attorneys, process owners, and business stakeholders to ensure accuracy and timely delivery. You won't provide legal advice but will develop deep expertise in the legal services you support, following structured processes while adapting to shifting priorities with a focus on quality and

Formación

• 2–5 years of experience in a legal, operations, or professional services environment.
• Strong written and verbal communication skills in English.
• High attention to detail with a proven track record of accurate, quality output.
• Ability to manage a high-volume workload across multiple work types and shifting priorities.
• Professional discretion with confidential and sensitive information.
• Strong organizational skills and excellent time management.
• Ability to perform well under pressure, work independently, and adapt quickly to changing business needs.
• Excellent problem-solving skills with a focus on data integrity, pattern recognition, and continuous learning.
• Ability to navigate and function effectively through ambiguity.
• Critical thinking and information literacy — able to locate and evaluate information, ask the right questions, navigate ambiguity, and know when to elevate.
• Proficient in Salesforce (or demonstrated ability to become proficient quickly), Microsoft Office, and/or Google Suite

Responsabilidades

• Execute diverse daily operational tasks across the team's portfolio, ensuring consistent delivery and quality standards.
• Serve as the first point of contact for internal stakeholder questions on existing contracts, escalating to attorneys when legal judgment is required, and identifying and resolving contract record issues to support deal closure.
• Track and manage contract workflows from intake to execution.
• Assist with review, processing, and drafting of standard commercial agreements (SOWs, sponsorship agreements, NDAs, and order forms) in support of attorney-led workflows, utilizing established playbooks and standard forms.
• Process privacy requests and Data Subject Access Requests (DSARs) end-to-end in accordance with established procedures.
• Locate, retrieve, and troubleshoot legal contract records in Salesforce CRM.
• Manually file and archive agreements executed outside of the standard e-signature process, ensuring accurate records and SOX compliance.
• Execute work to consistently high quality standards — accuracy and attention to detail are non-negotiable.
• Identify process improvements or automation opportunities in your day-to-day work and partner with stakeholders to implement.

Conocimientos

English proficiency

Attention to detail

High-volume workload

Independent with ambiguity

Problem solving

Organizational skills

Data integrity

Herramientas

Salesforce

Microsoft Office

Google Suite

Descripción del empleo

Salesforce.com, inc. seeks a Legal Shared Services Analyst in Mexico City to join a growing in-house team focused on contract review, data privacy requests, and other transactional work.

You will work with attorneys, process owners, and business stakeholders to ensure accuracy and timely delivery. You won't provide legal advice but will develop deep expertise in the legal services you support, following structured processes while adapting to shifting priorities with a focus on quality and