Learning Manager: Customer Excellence Training Lead

Amazon; Lerma; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Learning Manager in Lerma, Estado de México to lead a team of trainers delivering high-quality learning experiences for associates and managers. You will partner with Process Engineers and operations to align programs with customer-obsessed goals.

The role involves planning training, auditing quality, recruiting instructors, and shaping the future of our learning initiatives to support rapid growth and operational excellence.

Formación

• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience.
• Experience collaborating with global and local stakeholders.
• Experience in oral and written communication in English.
• Bachelor's degree or equivalent.

Responsabilidades

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery.
• Audit training/coaching quality and implement corrective actions when necessary.
• Plan and execute the recruitment and development of top-performing instructors.
• Ensure positive and effective collaboration between the learning team and other stakeholders.
• Manage a team of Trainers and support their professional development.
• Analyze and interpret metrics to identify areas for improvement.
• Provide training to the learning team on changes to learning materials/processes.
• Develop planning and capacity calculations for new hire training.
• Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes.

Conocimientos

Program management

Stakeholder collaboration

English communication

Team leadership

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon is seeking a Learning Manager in Lerma, Estado de México to lead a team of trainers delivering high-quality learning experiences for associates and managers. You will partner with Process Engineers and operations to align programs with customer-obsessed goals.

The role involves planning training, auditing quality, recruiting instructors, and shaping the future of our learning initiatives to support rapid growth and operational excellence.