Support Engineering Manager: Lead Scale & Innovation

Amazon Inc.; Ciudad de México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Audible in Mexico City is seeking a Support Engineering Manager to lead a team of engineers responsible for building and operating scalable services that power our platform for millions of listeners.

You will mentor leaders, drive operational excellence, define SLAs, and collaborate with product and infrastructure teams to deliver high-value solutions while maintaining a strong customer focus.

Qualifications

• 5+ years of people management experience leading support engineering teams.
• Experience with large-scale distributed systems and web services.
• Strong collaboration with senior leaders and stakeholders.

Responsibilities

• Be the technical lead for the organization and a support leader for peers.
• Drive outages management, incident response, and SLA adherence.
• Collaborate with development and QA to improve service reliability and performance.
• Define and monitor metrics to guide operational excellence.

Skills

Java

Python

C++

C#

Go

TypeScript

Job description

Audible in Mexico City is seeking a Support Engineering Manager to lead a team of engineers responsible for building and operating scalable services that power our platform for millions of listeners.

You will mentor leaders, drive operational excellence, define SLAs, and collaborate with product and infrastructure teams to deliver high-value solutions while maintaining a strong customer focus.