Lead Implementation & Services Ops: Coach, Optimize & Deliver

Paylocity; Región Centro; Presencial; MXN 558.000 - 781.200; Jornada completa

Descripción de la vacante

A leading HR software provider located in Mexico is looking for a Lead Implementation and Services Ops to manage team operations. This full-time role involves supervising staff, coaching team members, and resolving client issues. The ideal candidate will have at least 2 years of experience in a client-supporting operations role and prior team leadership experience. This position emphasizes effective communication and collaboration to ensure performance and quality service standards are met.

Formación

• Must demonstrate business-level English proficiency, both written and spoken.
• 2+ years prior experience in a client-supporting operations role.
• Prior experience leading a team.

Responsabilidades

• Supervise day-to-day operations and delegate tasks.
• Provide training and coaching for team members.
• Facilitate team communications and meetings.
• Develop action plans for performance improvement.

Conocimientos

Mentoring

Project management

Communication

Troubleshooting

Data analysis

Collaboration

Educación

Bachelor’s degree

Herramientas

MS Office

Descripción del empleo

A leading HR software provider located in Mexico is looking for a Lead Implementation and Services Ops to manage team operations. This full-time role involves supervising staff, coaching team members, and resolving client issues. The ideal candidate will have at least 2 years of experience in a client-supporting operations role and prior team leadership experience. This position emphasizes effective communication and collaboration to ensure performance and quality service standards are met.