Senior Manager, Implementation & Onboarding

Solera Holdings, LLC.; Ciudad de México; Presencial; MXN 669.600 - 892.800; Jornada completa

Descripción de la vacante

Solera Holdings, LLC. in Mexico City is seeking an experienced Implementation Coordinator Manager. This role involves leading a team responsible for client onboarding and ensuring successful implementations of products. You'll improve processes and drive team performance while maintaining high customer satisfaction.

The ideal candidate has significant people management experience with proven success in customer implementations. You'll work cross-functionally and serve as a key escalation point. A Bachelor's degree or equivalent experience is preferred.

Formación

• 3+ years of people management experience preferred.
• 5+ years managing customer implementations required.
• Ability to lead using metrics and operational rigor.
• Strong stakeholder management skills.

Responsabilidades

• Lead new client onboardings and implementations.
• Develop and coach a team of Implementation Coordinators.
• Establish and improve implementation processes.
• Monitor performance metrics for quality and satisfaction.

Conocimientos

People management

Customer implementations

Stakeholder management

Salesforce

Communication skills

Microsoft Office Suite

Educación

Bachelor's degree or equivalent work experience

High School diploma or equivalent

Herramientas

Salesforce

CRM tools

Descripción del empleo

Solera Holdings, LLC. in Mexico City is seeking an experienced Implementation Coordinator Manager. This role involves leading a team responsible for client onboarding and ensuring successful implementations of products. You'll improve processes and drive team performance while maintaining high customer satisfaction.

The ideal candidate has significant people management experience with proven success in customer implementations. You'll work cross-functionally and serve as a key escalation point. A Bachelor's degree or equivalent experience is preferred.