Lead End-User Services & Virtualization Engineer

Citigroup; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Citi in Mexico City is seeking an Infrastructure Technology Lead Analyst to guide end user services, virtualization platforms, and security across global teams. You will define roadmaps, manage L2/L3 support, and coordinate with vendors to optimize performance and cost.

The role emphasizes strong communication, analytical skills, and the ability to translate business needs into technical solutions while operating in a multinational environment.

Formación

• 6-10 years in infrastructure delivery with track record of process improvements.
• Experience in Financial Services or large global environments preferred.
• Ability to communicate technical concepts to non-technical audiences.

Responsabilidades

• Coordinate with regional and global teams to support end-user services.
• Lead engineers of VDI/EUC.
• Define guardrails for L2/L3 support and incident handling.
• Collaborate with security, infrastructure, networking and service desk teams.
• Translate business requirements into technical solutions for end users.

Conocimientos

Verbal & written communication

Analytical skills

Technical communication

Team collaboration

Pressure handling

Educación

Bachelor's degree

Master's degree preferred

Herramientas

VMware Horizon

Office 365

Active Directory

VDI

Descripción del empleo

Citi in Mexico City is seeking an Infrastructure Technology Lead Analyst to guide end user services, virtualization platforms, and security across global teams. You will define roadmaps, manage L2/L3 support, and coordinate with vendors to optimize performance and cost.

The role emphasizes strong communication, analytical skills, and the ability to translate business needs into technical solutions while operating in a multinational environment.