IT Operations Lead: SLA, Automation & Growth

1210 Kyndryl Mexico S. de R.L. de C.V.; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

1210 Kyndryl Mexico S. de R.L. de C.V.

is seeking an IT Operations Team Lead in Mexico City to oversee administration, operation, and support of enterprise platforms critical to business success. You will collaborate with cross‑functional and global teams to maintain availability, performance, security, and continuous service improvement under strict SLAs. The role emphasizes leading diverse technical teams, optimizing workloads, and driving automation with a focus on KPIs.

Formación

• 8+ years of managing IT operations teams.
• Strong leadership and stakeholder management skills.
• Experience operating under SLAs and KPIs.
• Intermediate English proficiency.

Responsabilidades

• Lead multidisciplinary technical teams.
• Manage operational workload, prioritization, and capacity.
• Ensure SLA and KPI compliance.
• Manage stakeholder communication and escalations.
• Drive continuous improvement and automation initiatives.

Conocimientos

Leadership

Stakeholder management

IT operations

SLA/KPI management

English proficiency

Descripción del empleo

1210 Kyndryl Mexico S. de R.L. de C.V.

is seeking an IT Operations Team Lead in Mexico City to oversee administration, operation, and support of enterprise platforms critical to business success. You will collaborate with cross‑functional and global teams to maintain availability, performance, security, and continuous service improvement under strict SLAs. The role emphasizes leading diverse technical teams, optimizing workloads, and driving automation with a focus on KPIs.