Entry-Level Network Support Engineer (LTE/5G & Cloud)

Ericsson GmbH

Ciudad de México

On-site

MXN 201,000 - 312,000

Full time

2 days ago

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Job summary

Ericsson is seeking an entry-level Enterprise Support Engineer to help customers use Cradlepoint products and services. You will manage support cases, troubleshoot connectivity and networking issues, and learn under experienced engineers in a global team.

Based in Mexico City, this role emphasizes training, certifications, and ongoing professional growth, with a focus on AI-enabled technologies and best practices for reliable wireless networking across industries.

Qualifications

0–2 years of experience in technical support or networking.
Associate degree in IT, Computer Science, Networking, or related field.
Foundational networking concepts and ability to follow troubleshooting procedures.
Strong written and verbal communication with customers and internal teams.

Responsibilities

Provide technical support to customers via phone, email, chat, and case management.
Troubleshoot hardware, software, connectivity, and networking issues.
Gather logs and diagnostic data for problem resolution.
Follow established troubleshooting methodologies and processes.
Escalate issues to senior engineers when needed.
Maintain accurate case documentation and clear communications.
Participate in training programs and certifications.
Contribute to team knowledge sharing.