Lead Crm Engineer (Latam)

Axented; Puebla de Zaragoza; On-site; MXN 1,781,000 - 3,561,000; Full time

Job summary

X-Team is seeking a senior CRM Engineer contractor to lead a critical platform evolution: migrate a healthcare CRM from Salesforce to a modern target platform. You will own the end-to-end data cutover, re‑architect data flows, and drive platform choices to meet a 2027 milestone.

You will collaborate with healthcare IT teams, design robust integrations with EHR systems, and implement data governance and rollback safeguards while delivering production‑grade data pipelines and migrations.

Qualifications

• Senior CRM Engineer with hands-on Salesforce Apex/Flows and modern CRM platforms.
• Proven end-to-end migration leadership for multi-platform CRM data cutovers.
• Expert in complex integrations with EHR systems, APIs and third-party tools.
• Data strategy and schema mapping for historical data cleanup and rollback safeguards.

Responsibilities

• Lead planning, execution and finalization of multi-platform CRM data cutovers.
• Re-architect data pipelines and integrations across EHRs, APIs and messaging systems.
• Define data governance, quality checks and rollback safeguards for zero-downtime migrations.
• Communicate migration roadmaps and risks to engineering, clinical and operations teams.

Skills

Senior CRM Engineering

Salesforce Apex/Flows

CRM migrations

Data integration

End-to-end data cutover

Tools

HubSpot

Dynamics 365

Zendesk

JotForm

Vonage

Customer.io

Artera

Job description

About the Role
This is a contractor role through X-Team. This position focuses on leading a critical platform evolution: taking full ownership of migrating a healthcare CRM environment off Salesforce to a modern target platform. In this 100% hands‑on engineering role, you will evaluate and select the best target platform, re‑architect active data flows and healthcare integrations, and execute a seamless, end‑to‑end data cutover before a key 2027 milestone. Your architectural decisions and engineering execution will directly reshape the operational ecosystem and patient engagement workflows for a high‑growth provider.

Most Important

• Senior CRM Engineering Experience with extensive hands‑on expertise across Salesforce (Apex/Flows) and modern alternative CRM platforms (e.g., HubSpot, Dynamics 365, Zendesk).
• End‑to‑End Migration Leadership with a proven track record of planning, executing, and finalizing complex multi-platform CRM data cutovers from scratch.
• Complex Integration Engineering expertise to re‑architect and rebuild active data pipelines across EHR systems, custom APIs, messaging platforms, and third‑party tools.
• Data Strategy & Schema Mapping mastery for historical data cleanup, field mapping, clean data syncs, and establishing robust rollback safeguards.
• Hands‑on Technical Execution capability, writing production‑ready data pipelines, scripts, and reliable synchronization workflows end‑to‑end.

Nice to Have

• Healthcare Ecosystem Experience, particularly with Electronic Health Record (EHR) platforms such as athenaOne.
• Multi‑Tool Integration Stack knowledge involving platforms like JotForm, Vonage, Customer.io, or Artera.
• Advanced Pipeline Tooling experience for automated data validation, migration monitoring, and schema transformations.

Personal Traits

• Technical Ownership – Driven to take full responsibility for architectural choices, migration strategies, and execution timelines without delegating core work.
• Strategic Evaluator – Able to objectively weigh platform trade‑offs, business metrics, and user adoption to design resilient architectures tailored to operational needs.
• Quality & Safety Advocate – Prioritizes data integrity, robust governance, and zero‑downtime transition plans during critical system cutovers.
• Cross‑Functional Partner – Communicates complex migration roadmaps, technical risks, and workflow impacts clearly across engineering, clinical, and operations teams.