Lead Crm Engineer (Latam)

Axented; Mérida; On-site; MXN 1,781,000 - 4,578,000; Full time

Job summary

Axented is seeking a Senior CRM Engineer contractor through X-Team to lead a critical platform evolution: migrating a healthcare CRM from Salesforce to a modern target platform. You will own the migration, design data flows, and deliver a seamless cutover for a key 2027 milestone.

You will evaluate platforms, re-architect integrations with EHR systems, and write production-grade data pipelines and scripts, ensuring zero-downtime transition and robust rollback plans.

Qualifications

• Senior CRM engineering experience with hands-on expertise in Salesforce and modern CRM platforms.
• Proven end-to-end migration leadership for multi-platform CRM data cutovers from scratch.
• Experience re-architecting data pipelines across EHR systems, custom APIs, messaging platforms and third‑party tools.
• Data mapping, historical data cleanup, clean data syncs, and robust rollback safeguards.
• Hands-on execution: production-ready data pipelines, scripts, and synchronization workflows.

Responsibilities

• Lead planning, execution and finalization of migrating from Salesforce to a modern CRM platform.
• Architect data flows, integrations, and end-to-end cutover processes.
• Evaluate target platform and oversee milestone-driven migration.
• Coordinate with clinical, operations and engineering teams to minimize downtime.

Skills

Salesforce Apex

Salesforce Flows

CRM Migration

Data Integration

Data Mapping

Data Pipelines

Scripting

Tools

HubSpot

Dynamics 365

Zendesk

JotForm

Vonage

Customer.io

Artera

Job description

About the Role
This is a contractor role through X-Team. This position focuses on leading a critical platform evolution: taking full ownership of migrating a healthcare CRM environment off Salesforce to a modern target platform. In this 100% hands‑on engineering role, you will evaluate and select the best target platform, re‑architect active data flows and healthcare integrations, and execute a seamless, end‑to‑end data cutover before a key 2027 milestone. Your architectural decisions and engineering execution will directly reshape the operational ecosystem and patient engagement workflows for a high‑growth provider.

Most Important

• Senior CRM Engineering Experience with extensive hands‑on expertise across Salesforce (Apex/Flows) and modern alternative CRM platforms (e.g., HubSpot, Dynamics 365, Zendesk).
• End‑to‑End Migration Leadership with a proven track record of planning, executing, and finalizing complex multi-platform CRM data cutovers from scratch.
• Complex Integration Engineering expertise to re‑architect and rebuild active data pipelines across EHR systems, custom APIs, messaging platforms, and third‑party tools.
• Data Strategy & Schema Mapping mastery for historical data cleanup, field mapping, clean data syncs, and establishing robust rollback safeguards.
• Hands‑on Technical Execution capability, writing production‑ready data pipelines, scripts, and reliable synchronization workflows end‑to‑end.

Nice to Have

• Healthcare Ecosystem Experience, particularly with Electronic Health Record (EHR) platforms such as athenaOne.
• Multi‑Tool Integration Stack knowledge involving platforms like JotForm, Vonage, Customer.io, or Artera.
• Advanced Pipeline Tooling experience for automated data validation, migration monitoring, and schema transformations.

Personal Traits

• Technical Ownership – Driven to take full responsibility for architectural choices, migration strategies, and execution timelines without delegating core work.
• Strategic Evaluator – Able to objectively weigh platform trade‑offs, business metrics, and user adoption to design resilient architectures tailored to operational needs.
• Quality & Safety Advocate – Prioritizes data integrity, robust governance, and zero‑downtime transition plans during critical system cutovers.
• Cross‑Functional Partner – Communicates complex migration roadmaps, technical risks, and workflow impacts clearly across engineering, clinical, and operations teams.