Lead Crm Engineer (Latam)

Axented; Cuernavaca; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

X-Team is seeking an experienced Senior CRM Engineer for a contractor role to own a critical platform evolution from Salesforce to a modern CRM. You will architect and implement end‑to‑end data cutovers, re‑engineer data flows, and lead multi‑platform migrations with a focus on healthcare integrations.

You will directly impact patient engagement workflows and operational resilience, working hands‑on to deliver production‑ready pipelines, robust mappings, and rollback safeguards ahead of the 2027

Qualifications

• Senior CRM Engineer with hands-on Salesforce Apex/Flows experience.
• Proven track record leading end-to-end multi-platform CRM migrations.
• Expertise in re-architecting data pipelines and EHR integrations.

Responsibilities

• Lead end-to-end CRM migration across Salesforce to a modern target platform.
• Architect data flows, integrations, and rollback safeguards.
• Manage data cutover plan and execution to meet the 2027 milestone.
• Collaborate with clinical and operations teams to minimize downtime.

Skills

Salesforce CRM

Apex/Flows

Migration leadership

Data integration

Data mapping

Data pipelines

SQL scripting

CRM ecosystem

Job description

About the Role
This is a contractor role through X-Team. This position focuses on leading a critical platform evolution: taking full ownership of migrating a healthcare CRM environment off Salesforce to a modern target platform. In this 100% hands‑on engineering role, you will evaluate and select the best target platform, re‑architect active data flows and healthcare integrations, and execute a seamless, end‑to‑end data cutover before a key 2027 milestone. Your architectural decisions and engineering execution will directly reshape the operational ecosystem and patient engagement workflows for a high‑growth provider.

Most Important

• Senior CRM Engineering Experience with extensive hands‑on expertise across Salesforce (Apex/Flows) and modern alternative CRM platforms (e.g., HubSpot, Dynamics 365, Zendesk).
• End‑to‑End Migration Leadership with a proven track record of planning, executing, and finalizing complex multi-platform CRM data cutovers from scratch.
• Complex Integration Engineering expertise to re‑architect and rebuild active data pipelines across EHR systems, custom APIs, messaging platforms, and third‑party tools.
• Data Strategy & Schema Mapping mastery for historical data cleanup, field mapping, clean data syncs, and establishing robust rollback safeguards.
• Hands‑on Technical Execution capability, writing production‑ready data pipelines, scripts, and reliable synchronization workflows end‑to‑end.

Nice to Have

• Healthcare Ecosystem Experience, particularly with Electronic Health Record (EHR) platforms such as athenaOne.
• Multi‑Tool Integration Stack knowledge involving platforms like JotForm, Vonage, Customer.io, or Artera.
• Advanced Pipeline Tooling experience for automated data validation, migration monitoring, and schema transformations.

Personal Traits

• Technical Ownership – Driven to take full responsibility for architectural choices, migration strategies, and execution timelines without delegating core work.
• Strategic Evaluator – Able to objectively weigh platform trade‑offs, business metrics, and user adoption to design resilient architectures tailored to operational needs.
• Quality & Safety Advocate – Prioritizes data integrity, robust governance, and zero‑downtime transition plans during critical system cutovers.
• Cross‑Functional Partner – Communicates complex migration roadmaps, technical risks, and workflow impacts clearly across engineering, clinical, and operations teams.