Lead, Capacity & Process Improvement – Central Flow LATAM

Amazon Inc.; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Amazon Inc. in Mexico is seeking a Sr. Process Specialist for Central Flow LATAM to own strategy, mechanisms and initiatives driving sustained CF performance.

You will work to proactively rightsize labor, balance COH, cost per throughput hour and DEA, and collaborate with Field Operations, S&OP, and other partners across two business lines. The role requires data-driven decision making, executive-level communication, and the ability to operate with limited guidance in a changing environment.

Qualifications

• Experience handling multiple competing priorities and complex projects with multiple stakeholders.
• Experience understanding process flow and suggest improvements to deliver cost savings, inventory reduction, or other benefits to the site.
• Experience in oral and written communication in English.
• Bachelor's degree or equivalent.

Responsibilities

• Own capacity planning initiatives and Central Flow improvement tools.
• Support DEA and speed by rightsizing labor to close capacity risk before it becomes a delivery miss, and drive proactive labor management for rolled volume recovery — building playbooks, escalation paths, and decision guardrails.
• Design the governance model for shift labor levers, defining decision rights between Central Flow and the field so that same-day actions are fast, consistent, and auditable across two business lines with different tooling and maturity.
• Implement automated reporting, real-time visibility, and model-driven mechanisms that surface FC shift risk before it becomes a delivery miss, and document Standard Operating Procedures so execution does not depend on a single owner.
• Develop trust-based relationships with Regional Directors, General Managers, Operations Managers, and functional partners across S&OP, AMZL and MM.

Skills

Prioritization

Stakeholder management

English communication

Education

Bachelor's degree or equivalent

Bachelor's degree in engineering/PM/operations/logistics

Tools

Lean Six Sigma

Job description

Amazon Inc. in Mexico is seeking a Sr. Process Specialist for Central Flow LATAM to own strategy, mechanisms and initiatives driving sustained CF performance.

You will work to proactively rightsize labor, balance COH, cost per throughput hour and DEA, and collaborate with Field Operations, S&OP, and other partners across two business lines. The role requires data-driven decision making, executive-level communication, and the ability to operate with limited guidance in a changing environment.