LATAM Delivery Operations Lead - Growth and Optimization

DiDi Chuxing; Ciudad de México; Hybrid; MXN 1,800,000 - 3,000,000; Full time

Job summary

DiDi Global Inc. is seeking an experienced and data-driven operations senior manager to lead and optimize marketplace performance across key LATAM cities. You’ll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.

As an experienced operator, you’ll work closely with Product, Marketing, Strategy, CX and BI to design and implement initiatives that scale. You will mentor analysts and own critical operational metrics.

Qualifications

• 7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility a plus).
• Proven ability to solve highly complex problems at a country level, using data analysis methods.
• Experience with BI/visualization tools such as Power BI, Tableau, or Looker.
• Strong understanding of business metrics and operational KPIs.

Responsibilities

• Lead courier operations across MX, accountable for delivery metrics such as supply health and cost.
• Lead cross-functional projects to improve marketplace balance and performance.
• Design scalable processes for courier lifecycle management (acquisition, engagement, retention).
• Coordinate with multiple areas and senior stakeholders to influence decisions and goals.
• Mentor team members or analysts, promoting analytical thinking and operational rigor.

Skills

Analytical thinking

Leadership potential

Communication skills

Ownership mindset

Strategic mindset

Education

Engineering

Economics

Mathematics

Business

Tools

SQL

Python

Power BI

Tableau

Looker

Excel

Job description

DiDi Global Inc. is seeking an experienced and data-driven operations senior manager to lead and optimize marketplace performance across key LATAM cities. You’ll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.

As an experienced operator, you’ll work closely with Product, Marketing, Strategy, CX and BI to design and implement initiatives that scale. You will mentor analysts and own critical operational metrics.