LATAM Client Services Controller – Operational Excellence

AXA; León; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Grocery vouchers

Savings fund

Life insurance

SGMM

Job summary

AXA Partners in León is seeking a Client Services Controller to optimize daily BAU processes and serve as the primary liaison with partners. You will investigate discrepancies, drive improvements, and coordinate with sales, finance and deployment to ensure smooth operations.

The role requires 3–4 years in operational control or project management, strong data analysis and Excel skills, and fluent English. A Bachelor's degree is preferred; a commitment to process excellence and timely execution

Qualifications

• 3-4 years of experience in operational control, project management, or process oversight, preferably in the insurance industry.
• Strong analytical skills with proficiency in data analysis and Excel.
• Excellent communication and collaboration skills, fluent in English.
• A proactive mindset with problem-solving capabilities and the ability to handle challenging deadlines.

Responsibilities

• Oversee and manage daily BAU processes, ensuring accuracy and timeliness from file receipt to invoicing and settlements.
• Act as the main point of contact between AXA and our partners, fostering open communication and resolving issues efficiently.
• Investigate discrepancies, analyze data, and support problem resolution to maintain process integrity.
• Lead continuous improvement initiatives to enhance operational efficiency and support new business launches.
• Monitor risks, develop mitigation plans, and elevate issues when necessary to ensure seamless operations.
• Document processes, work instructions, and updates to keep all partner and internal teams aligned.
• Collaborate with cross-functional teams including sales, finance, and deployment to support operational excellence.
• Support project implementation and process changes, ensuring smooth transitions and minimal impact on daily operations.

Skills

Analytical skills

Data analysis

Problem solving

Communication

Project management

Education

Bachelor's degree

Tools

Excel

Job description

AXA Partners in León is seeking a Client Services Controller to optimize daily BAU processes and serve as the primary liaison with partners. You will investigate discrepancies, drive improvements, and coordinate with sales, finance and deployment to ensure smooth operations.

The role requires 3–4 years in operational control or project management, strong data analysis and Excel skills, and fluent English. A Bachelor's degree is preferred; a commitment to process excellence and timely execution