LATAM Client Services Controller - Operational Excellence

AXA; Guanajuato; Hybrid; MXN 246,000 - 424,000; Full time

Benefits offered by this job

Grocery vouchers

Savings fund

Life insurance

SGMM

Job summary

AXA Partners in León, Guanajuato seeks a Client Services Controller to drive operational excellence, analyze data, and foster strong partner relationships. The role focuses on daily BAU processes, issue resolution, and continuous improvement across sales, finance, and deployment.

Ideal candidates bring 3-4 years of operational control experience, strong Excel and data-analysis skills, and fluent English. A Bachelor's degree is preferred. AXA Partners offers growth and stability.

Qualifications

• 3-4 years of experience in operational control, project management, or process oversight.
• Strong analytical skills with data analysis and Excel.
• Excellent communication and collaboration skills, fluent in English.
• Proactive mindset with problem-solving capabilities and ability to meet deadlines.
• Flexibility to take on additional responsibilities as needed.
• Bachelor’s degree in any field; industry experience preferred.

Responsibilities

• Oversee and manage daily BAU processes, from file receipt to invoicing and settlements.
• Main point of contact between AXA and partners, fostering open communication and resolving issues.
• Investigate discrepancies, analyze data, and support problem resolution to maintain process integrity.
• Lead continuous improvement initiatives to enhance efficiency and support new business launches.
• Monitor risks, develop mitigation plans, elevate issues when needed, ensure seamless operations.
• Document processes and work instructions to keep teams aligned.
• Collaborate with sales, finance, and deployment to support operational excellence.
• Support project implementation and process changes with smooth transitions.

Skills

Analytical skills

Excellent communication

Collaboration

Problem solving

Deadline-driven

English fluency

Education

Bachelor's degree

Tools

Excel

Job description

AXA Partners in León, Guanajuato seeks a Client Services Controller to drive operational excellence, analyze data, and foster strong partner relationships. The role focuses on daily BAU processes, issue resolution, and continuous improvement across sales, finance, and deployment.

Ideal candidates bring 3-4 years of operational control experience, strong Excel and data-analysis skills, and fluent English. A Bachelor's degree is preferred. AXA Partners offers growth and stability.