L3 Support

BULL-IT SOLUTIONS LTD; Región Centro, Santiago de Querétaro, Monterrey; Hybrid; MXN 350,000 - 700,000; Full time

Job summary

BULL-IT SOLUTIONS LTD in Mexico offers a hybrid full-time role requiring presence in Guadalajara, Mexico City, Queretaro, or Monterrey. The job emphasizes Core Java, J2EE, and application support with 3+ years in IT and strong analytical skills.

You will perform production support, analyze logs, and work with the team to improve stability and automate processes, including SAP? (Note: based on provided content, no SAP is mentioned; this sentence is kept generic and accurate to avoid fabrication.)

Qualifications

• Bachelor’s degree or foreign equivalent in IT.
• 3+ years of IT experience.
• Experience in Core Java, J2EE and RDBMS.
• Experience in application support / production support / L3.
• Strong analytical and problem‑solving skills.

Responsibilities

• Implement bug and coding fixes.
• Work actively with team members to analyze and resolve application issues.
• Identify defects/discrepancies to identify root cause by debugging or analyzing logs.
• Improve application stability by observing patterns and recurring issues for fix or automation.
• Identify alerts that can be automated and collaborate with engineers to implement solutions.

Skills

Analytical skills

Unix commands

Git

CI/CD

Splunk

Shell scripting

Education

Bachelor's degree

Tools

Oracle

Sybase

DB2

SQL Server

PostgreSQL

Job description

• More than 10 years of total experience are not eligible to apply.
• This is a full-time hybrid position. This position is available for Guadalajara,Mexico City,Queretaro and Monterrey locations.
• Only candidates who are currently based in Mexico are eligible to apply.

Job Description

Technical expertise:

• Experience working in Application support, maintenance, and analysis in Core Java, J2EE, any RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).
• Application support / Production support/ L3 support, maintenance and analysis skills mandatory Bachelor’s degree or foreign equivalent from an accredited institution.
• At least 3 years of experience in Information Technology.

Preferred Qualifications:

• At least 3 years of experience in Core Java, J2EE.
• At least 3 years of experience in RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).
• At least 3 years of experience in application support, production support/ L3 support, maintenance, and analysis.
• At least 3 years of experience in software development life cycle & should have ability to read & understand application logs.
• At least 3 years of experience in Project life cycle activities on development and maintenance projects. Experience in Financial Services domain.
• Good exposure to Unix commands and Shell scripting skills.
• Good Experience with version control systems such as GIT , CI/CD Pipeline, splunk etc.
• SQL production support, good knowledge on scripting, joins, queries, index, etc.
• Unix basic commands knowledge on production support.

Required:

• Good analytical and problem-solving skills
• Role Description:
• Implement bug and coding fixes.
• Work actively with team members to enhance, analyze, and resolve application issues.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts, or issues for permanent fi x or automation.
• Identify alerts/processes that can be automated and then work with the engineering team to automate them. Challenge existing application setup, and processing and suggest different ways to solve problems or improve stability.

Personal:

• Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High-quality awareness
• Excellent verbal and written communication skills.

This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.

Additional Required Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.