IT Operations Leader: Help Desk & Security

Ardebili Engineering LLC; Hermosillo; Hybrid; MXN 500,000 - 900,000; Full time

Job summary

Ardebili Engineering LLC is seeking a hands-on IT Manager to lead internal IT operations for both office and remote environments. You will supervise the IT Administrator / Help Desk, set service standards, coordinate infrastructure and business applications, and own cybersecurity oversight with external providers.

The role requires experience in IT leadership, team supervision, and strong English communication to coordinate with U.S.-based employees, vendors, and leadership.

Qualifications

• Proven experience leading IT operations, service delivery, or technical support with measurable results.
• Experience supervising technical staff or leading day-to-day work allocation and performance improvement.
• Solid knowledge of Microsoft 365, Windows devices, IAM, networking fundamentals, and endpoint management.
• Ability to interpret cybersecurity findings, coordinate remediation with MSSP or specialists, and escalate significant risks.

Responsibilities

• Own the quality and consistency of day-to-day IT support, including ticket handling and escalation paths.
• Supervise, coach, and evaluate the IT Administrator / Help Desk; ensure coverage and closure of issues.
• Oversee onboarding/offboarding, MFA, access provisioning, and timely removal of access.
• Coordinate infrastructure and workplace tech: devices, networking, Wi-Fi, printers, and core applications.
• Act as internal liaison for MSSP cybersecurity oversight, alerts, vulnerabilities, and remediation.

Skills

IT leadership

Team supervision

Cybersecurity oversight

English proficiency

Tools

Microsoft 365

Windows endpoints

Identity & access mgmt

Networking fundamentals

Endpoint management

Job description

Ardebili Engineering LLC is seeking a hands-on IT Manager to lead internal IT operations for both office and remote environments. You will supervise the IT Administrator / Help Desk, set service standards, coordinate infrastructure and business applications, and own cybersecurity oversight with external providers.

The role requires experience in IT leadership, team supervision, and strong English communication to coordinate with U.S.-based employees, vendors, and leadership.