L&D Director: Strategic Change & Leadership Development

Confie; Tijuana; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Confie seeks a Director of Learning and Development to lead the planning, design, and implementation of strategic L&D initiatives in a call center environment. The role focuses on aligning structures, processes, and culture with business goals to boost efficiency and employee satisfaction.

The candidate will drive continuous development, manage organizational change, and promote adaptive learning in a dynamic market. Master’s degree is highly desired and prior call center exposure is preferred.

Formación

• Master’s Degree (Highly desired).
• Experience in the call center field.
• Strong knowledge of Learning Theory and Practices.
• Proven ability in L&D Program Management.
• Familiarity with Learning Technologies and tools.
• Experience with Training Needs Self-Assessment.
• Budgeting for L&D initiatives.
• Knowledge of Training and Development Regulations.

Responsabilidades

• Strategic Mindset: Develops and executes L&D strategies aligned with business goals.
• Change Management: Leads organizational change effectively.
• Innovation: Promotes new training methods and tools.
• Coaching: Develops managers and team leaders through structured coaching.
• Team Development: Builds high-performing teams with skill gap analysis.
• Conflict Resolution: Manages internal conflicts.
• Learning Principles: Applies best practices in training delivery.
• Instructional Design: Designs training programs, including e-learning.

Conocimientos

Learning theory

L&D program management

Learning technologies

Training needs analysis

Budgeting

Regulatory knowledge

Educación

Master’s degree

Herramientas

Learning Management System (LMS)

AI in training

Digital transformation

Descripción del empleo

Confie seeks a Director of Learning and Development to lead the planning, design, and implementation of strategic L&D initiatives in a call center environment. The role focuses on aligning structures, processes, and culture with business goals to boost efficiency and employee satisfaction.

The candidate will drive continuous development, manage organizational change, and promote adaptive learning in a dynamic market. Master’s degree is highly desired and prior call center exposure is preferred.