KPI-Driven Commercial Collections Specialist

Concord Servicing, LLC; Xico; Presencial; MXN 118.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 10,600

Guaranteed Bonus 7,000 first month

Food Vouchers 2,000

Internet Bonus 400

Medical Insurance

Life Insurance

Dental Insurance

Descripción de la vacante

Concord Servicing, LLC seeks a collections professional to manage early to mid-stage delinquency in commercial equipment leases and loans. You will use consultative calls to negotiate payment resolutions, document contact results, and protect portfolio performance.

The role requires experience with FDCPA, strong negotiation and analytical skills, and the ability to work in a high-volume, deadline-driven environment. A client-focused approach and detailed account documentation are essential.

Formación

• Minimum 2–3 years of commercial collections experience; experience in equipment leasing or lending preferred.
• Knowledge of FDCPA and collections compliance standards.
• Strong negotiation and problem-solving skills with target-facing history.
• Excellent verbal and written communication; professional under pressure.

Responsabilidades

• Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment leases and loans.
• Execute daily outbound contact strategies via phone, email, and digital channels to resolve payments.
• Establish, document, and track Promises to Pay (PTPs) and follow up on broken arrangements.
• Identify accounts with elevated risk and prioritize contact intensity to prevent delinquency progression.
• Process ACH and payment arrangements within authority and ensure proper posting and reconciliation.
• Maintain accurate notes and disposition codes in the servicing system.

Conocimientos

FDCPA knowledge

Negotiation

Communication

Problem-solving

Herramientas

Microsoft Office Suite

Descripción del empleo

Concord Servicing, LLC seeks a collections professional to manage early to mid-stage delinquency in commercial equipment leases and loans. You will use consultative calls to negotiate payment resolutions, document contact results, and protect portfolio performance.

The role requires experience with FDCPA, strong negotiation and analytical skills, and the ability to work in a high-volume, deadline-driven environment. A client-focused approach and detailed account documentation are essential.