Debt Collections Training Lead

CCSi; Ciudad de México; Presencial; MXN 3.844.000 - 4.613.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings fund

Descripción de la vacante

Call Center Services International seeks an experienced trainer to lead the debt collection team in a busy call center. You will coach staff, track metrics, and ensure compliance with FDCPA/CFPB guidelines while reporting results to executives to help hit financial targets.

The role combines coaching, process improvement, and clear communication to drive productivity and ensure high-quality customer interactions in a fast-paced environment.

Formación

• Experience managing teams in a high-volume call center.
• Strong understanding of debt collection laws and compliance standards
• Ability to analyze performance data and drive results
• Great communication and teaching skills.
• Experience improving processes and reporting to executives.

Responsabilidades

• Lead and coach a team of collection specialists in a busy call center environment.
• Ensure all collection practices strictly follow consumer protection laws like the FDCPA and CFPB guidelines.
• Track performance data to find areas for improvement and boost team productivity.
• Train staff on best practices and effective communication techniques.
• Analyze operations, fix gaps, and present reports to executive leadership.

Conocimientos

Leadership

Coaching

Compliance

Analytics

Training delivery

Reporting

Descripción del empleo

Call Center Services International seeks an experienced trainer to lead the debt collection team in a busy call center. You will coach staff, track metrics, and ensure compliance with FDCPA/CFPB guidelines while reporting results to executives to help hit financial targets.

The role combines coaching, process improvement, and clear communication to drive productivity and ensure high-quality customer interactions in a fast-paced environment.