Key User WMS

American President Lines; Monterrey; Presencial; MXN 775.193 - 1.119.724; Jornada completa

Descripción de la vacante

CEVA Logistics in Monterrey is looking for Process-Focused Super Users to support Blue Yonder WMS deployments. The role involves coordinating user testing, documentation, and hands-on training for warehouse staff.

Ideal candidates should have 3-5 years of experience in logistics or warehouse operations, strong communication skills, and the ability to travel for deployments. Join a dynamic team committed to shaping the future of global logistics.

Formación

• 3–5 years of experience in warehouse operations or logistics systems.
• Hands-on experience with Blue Yonder Matrix and Discrete systems preferred.
• Strong understanding of distribution center processes.

Responsabilidades

• Coordinate Quality Assurance and User Acceptance Testing for site deployments.
• Develop process-specific work instructions and training materials.
• Act as a liaison between warehouse operations and IT teams.

Conocimientos

Warehouse operations experience

Logistics systems proficiency

Communication skills

Educación

Bachelor’s degree or equivalent experience

Herramientas

Blue Yonder WMS

Descripción del empleo

Monterrey, MX

Overview

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

We are seeking Process-Focused Super Users to support the successful deployment and user adoption of Blue Yonder WMS across our network of 3PL warehouse operations. These roles are critical to ensuring operational readiness, system quality, and hands-on training support for each deployment.

YOUR ROLE: As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Blue Yonder WMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization.

WHAT YOU WILL DO

Responsibilities

Deployment Support & Execution

• Act as a liaison between warehouse operations, implementation engineers, and IT teams.
• Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
• Support testing teams with test scripts, defect management, and execution tracking.
• Provide insights into operational workflows to guide system configuration and enhancements.

Training & Documentation

• Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
• Assist in the creation and delivery of site-specific training materials for warehouse staff.
• Provide hands-on training and system walk-throughs to site teams.
• Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed.

Operational Readiness & Stakeholder Engagement

• Partner with local operations teams to ensure alignment between system functionality and business processes.
• Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
• Support building and optimizing blueprint for repeatable ongoing deployments.
• Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

Qualifications

What we are looking for

• Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.
• 3–5 years of experience in warehouse operations, logistics systems, or deployment roles.
• Hands-on experience with Blue Yonder Matrix and Discrete systems strongly preferred.
• Prior involvement in software testing, training, or site deployment efforts is a plus.
• Strong understanding of distribution center processes and how they map to Blue Yonder WMS functionality.
• Excellent communication skills with the ability to translate system behavior into operational impact.
• Comfortable leading training sessions and supporting users at all levels.
• Ability to travel to warehouse locations for deployment support.
• Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.