Support Engineer II – Warehouse Management System

JDA Software; Monterrey; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a Support Engineer 2 to join the White Glove Support team on the Supply Chain execution squad. You will be a pioneer in rapid deployment and onboarding for our WMS (3PL and Retail Shipper) customers.

You will provide functional/technical support during upgrades, analyze incidents, and maintain customer relationships while ensuring transparent testing results. Strong SQL, Java, and cloud skills are required, with a focus on continuous learning and improvement.

Formación

• Industry experience with Blue Yonder products in execution solutions.
• Technical experience with Blue Yonder products in execution solutions.
• Experience with customer support in Supply Chain software solutions.
• Cloud management domain expertise.
• Experience with scripting languages and integrations.

Responsabilidades

• Provide functional/technical support during upgrades, deployments, rollouts, and post-production phases.
• Analyze and resolve incidents within WMS/TMS applications.
• Maintain customer relationships and manage expectations.
• Document change control and publish testing results.
• Identify opportunities for automation and service improvements.

Conocimientos

3+ years supply chain domain

3+ years software/SaaS

excellent communication

self-motivated

prioritization

Educación

Bachelor's degree in Computer Applications

Bachelor's degree in Industrial Engineering

Bachelor's degree in Supply Chain Management

Herramientas

Oracle SQL

MS SQL

Weblogic

Tomcat

Java/J2EE

MOCA

Azure fundamentals

MuleSoft

REST/SOAP

Unix/Linux

Descripción del empleo

Job Title: Support Engineer 2 - Overview: This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)
• Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions
• Document change control and publish testing results transparently to the customer on a schedule
• Bring in new ideas for automation, re-use, and service improvements
• Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers
• Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.)
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services

What we are looking for:

• Industry experience: Functional experience working with Blue Yonder products specifically within execution solutions.
• Technical experience with Blue Yonder products specifically within execution solutions.
• Execution Platforms
• Minimum of 3+ years of Supply chain domain experience in warehouse management
• Minimum of 3+ years of experience in the Software/SaaS industry
• Experience with customer/client service and/or support in Supply Chain software solutions
• Private/Public cloud management domain expertise
• Technical Skills: Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
• Strong knowledge of middleware (i.e. Weblogic, TomCat)
• Proficiency in Java / J2EE concepts - JDBC, C++, and MOCA
• Azure expertise in defect identification and log analysis for TMS and WMS
• Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
• Experience with Cycle, Jenkins Automation, or similar automated testing suite.
• Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
• Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
• Cloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications
• Soft Skills: Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
• Must be self-motivated and quick learner - New technologies, platforms, integrations
• Project and program management experiences is critical in this role
• Must be able to manage multiple competing service priorities in tandem
• Demonstrates the ability to work independently
• Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork
• Education: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration,