Key Accounts Customer Care Associate I

Resideo; México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Resideo en México busca un/a Key Accounts Customer Care Associate I para brindar soporte inicial a clientes mediante gestión de pedidos, seguimiento de envíos y consultas. Aprenderá productos, sistemas y procesos de ADI bajo supervisión cercana para asegurar una experiencia satisfactoria.

Las responsabilidades incluyen entrada de datos, actualización de registros, comunicar fechas de envío y apoyar con actualizaciones de pedidos.

Formación

• Experiencia de 0-1 año en servicio al cliente o apoyo administrativo.
• Inglés conversacional completo, capaz de comunicarse profesionalmente.
• Habilidades de comunicación y servicio al cliente.
• Capacidad de seguir procesos SOP y atención al detalle.
• Pensamiento crítico y disposición para aprender.

Responsabilidades

• Realiza entrada de datos y actualiza registros de clientes y pedidos.
• Rastrea estado de pedidos y comunica fechas de envío.
• Atiende llamadas y correos usando procedimientos estandarizados.
• Asiste con sustituciones de partes y actualizaciones de pedidos.
• Mantiene documentación de interacciones y estado de solicitudes.
• Escala preguntas o problemas fuera de procedimientos a un supervisor.
• Sigue instrucciones del equipo y apoya prioridades diarias.
• Aprende productos y procesos a través de guía en el puesto.

Conocimientos

Experiencia en servicio al cliente

Inglés Conversacional

Comunicación efectiva

Atención al detalle

Resolución de problemas

Descripción del empleo

R

Key Accounts Customer Care Associate I

Empresa : Resideo Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Key Accounts Customer Care Associate I

Description

As a Key Accounts Customer Care Associate I, you will provide foundational support to customers by assisting with order management, shipment tracking, and general customer inquiries. This role focuses on delivering timely, accurate service while developing knowledge of ADI products, systems, and processes. Working under close supervision, you will learn to navigate customer interactions, support order fulfillment activities, and collaborate with internal teams to ensure a positive customer experience.
Help ADI be the customer's top choice by delivering responsive and professional customer service. Build your business knowledge and customer service skills while learning the tools and processes that drive customer success

JOB DUTIES:

• Performs routine data entry and updates customer and order records accurately.
• Tracks basic order status and communicates shipping dates or lead times using approved information.
• Responds to incoming calls and emails using standard procedures and prepared resources.
• Assists with part substitutions and related order updates according to established guidelines.
• Maintains accurate documentation of customer interactions and request status.
• Escalates questions or issues outside of standard procedures to a supervisor or experienced team member.
• Follows team instructions and supports daily work priorities as assigned.
• Learns company products, systems, and support processes through on-the-job guidance.

YOU MUST HAVE:

• 0-1 year of experience in customer service, administrative support, sales support, or a customer-facing role.
• Full conversational English, with the ability to communicate professionally both verbally and in writing.
• Strong communication and customer service skills, including professional email correspondence and follow-up.
• Attention to detail and ability to follow established processes (SOPs) while maintaining accuracy.
• Critical thinking and problem-solving mindset, with a willingness to learn and take ownership of customer requests.

WE VALUE:

• An ability to learn quickly
• Ability to multitask
• Being proactive
• A bias for action

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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