Sales Support Specialist I

Resideo; México; Hybrid; MXN 260,000 - 420,000; Full time

Job summary

Resideo busca un Sales Support Specialist I para apoyar las operaciones de ventas y la generación de informes y análisis de datos. El rol colabora con ventas, finanzas y marketing para asegurar información precisa y procesos eficientes.

Se requiere dominio del inglés y 0–2 años de experiencia en reportes/comercial, con habilidades en Excel y herramientas de BI. Ofrecemos un entorno dinámico y oportunidades de crecimiento en la organización.

Qualifications

• Dominio profesional del inglés, escrito y hablado.
• 0–2 años de experiencia en reportes, análisis de datos u operaciones comerciales.
• Dominio de Excel y capacidad para crear reportes y dashboards.
• Familiaridad con dashboards, gestión de datos y herramientas de reporting.
• Habilidades organizativas, analíticas y de resolución de problemas, y capacidad de colaborar con equipos.

Responsibilities

• Apoyar operaciones diarias de ventas y operaciones comerciales gestionando procesos rutinarios y solicitudes de interesados.
• Preparar, mantener y distribuir informes de desempeño de ventas, dashboards y métricas operativas.
• Analizar datos para identificar tendencias y proporcionar insights para la toma de decisiones.
• Mantener la exactitud de datos mediante validación y reconciliación.
• Colaborar con equipos de Ventas, Servicio al Cliente, Finanzas y Marketing en mejoras de procesos y reporting.

Skills

Inglés profesional

Excel

Análisis de datos

Gestión de datos

Tools

Databricks

Power BI

Salesforce CRM

Job description

Sales Support Specialist I

Empresa : Resideo Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Sales Support Specialist I

Description

As a Sales Support Specialist I, you will play an important role in supporting the success of our sales organization through operational processes, reporting activities, data management, and business support. You will work closely with sales teams, commercial leaders, and cross-functional partners to help ensure accurate information, efficient workflows, and actionable business insights.

This position offers a unique opportunity to gain exposure to sales operations, reporting, business performance management, and analytics while developing foundational skills that can lead to future career opportunities across ADI's commercial organization. We are looking for someone who is curious, eager to learn, highly organized, and excited to grow in a dynamic business environment.

JOB DUTIES:

• Support daily sales and commercial operations by managing routine processes, administrative workflows, and stakeholder requests.
• Prepare, maintain, and distribute sales performance reports, dashboards, and operational metrics.
• Analyze business data, identify trends, and provide insights to support decision-making.
• Maintain data accuracy through validation, reconciliation, cleansing, and resolution of quality issues.
• Support the development and continuous improvement of dashboards, reporting solutions, and automated processes.
• Collaborate with Sales, Customer Service, Finance, Marketing, and other teams on reporting, process improvement, and operational efficiency initiatives.
• Assist with business analyses, leadership presentations, performance reviews, and special projects as assigned.
• Monitor adherence to established processes and escalat operational or data-related issues when appropriate.

YOU MUST HAVE:

• Full professional English proficiency, with the ability to communicate clearly in writing and verbally.
• 0–2 years of experience in reporting, data analysis, commercial operations, or a related field.
• Proficiency in Excel, including formulas, data analysis, and reporting, with the ability and willingness to develop more advanced skills.
• Experience or familiarity with dashboards, data management, reporting tools, or Databricks is preferred.
• Strong organizational, analytical, and problem-solving skills, with attention to detail, initiative, and the ability to collaborate effectively across teams.

WE VALUE:

• Exposure to or strong interest in business intelligence, reporting, and data analytics.
• Experience with or willingness to learn Power BI and data visualization concepts.
• Experience with or willingness to learn Salesforce CRM and related business systems.
• Interest in sales operations, commercial strategy, revenue performance, and operational excellence.

WHAT'S IN FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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