Junior OTC Collections Analyst, North America

Aptiv; Juarez; On-site; MXN 350,000 - 520,000; Full time

Benefits offered by this job

Savings Fund

Pension Plan

Christmas Bonus

Attendance Bonus

Vacation Premium

Medical Expenses

Life Insurance

Social security (IMSS, INFONAVIT, etc)

Job summary

Aptiv is seeking an OTC Analyst to support collections for the North American customer portfolio and help ensure strong cash collection performance. You will work with customers and internal teams to resolve balances, discrepancies, and provide reporting while driving process improvements.

The role emphasizes analytical problem-solving, collaboration in a global environment, and adherence to US GAAP and internal policies. A proactive, customer-focused approach is essential.

Qualifications

• 1–2+ years in OTC processes.
• Strong SAP knowledge.
• Excellent written and spoken English.
• MS Office skills including Excel, Word, PowerPoint, SharePoint.
• Effective customer relationship and business partnering skills.
• Strong organizational and time-management skills.
• Clear written and verbal communication.

Responsibilities

• Manage collections for a portfolio of North American customers.
• Resolve customer financial inquiries and account-related issues.
• Manage overdue payments through Collections Workflow systems.
• Communicate with customers via phone, email and other channels.
• Investigate and resolve discrepancies related to quantity, price, warranty, and freight.
• Prepare and distribute dunning letters and customer statements.
• Assist with matching payments received and organizing portfolios.
• Ensure compliance with accounting policies and internal controls.

Skills

OTC knowledge

SAP

English proficiency

Microsoft Office

Analytical skills

Customer relationship

Organizational skills

Communication

Tools

SAP

Excel

Word

PowerPoint

SharePoint

Job description

Aptiv is seeking an OTC Analyst to support collections for the North American customer portfolio and help ensure strong cash collection performance. You will work with customers and internal teams to resolve balances, discrepancies, and provide reporting while driving process improvements.

The role emphasizes analytical problem-solving, collaboration in a global environment, and adherence to US GAAP and internal policies. A proactive, customer-focused approach is essential.