Order-To-Cash Junior Collections Analyst

Aptiv; Ciudad Juárez; Presencial; MXN 180.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Pension Plan

Christmas Bonus

Attendance Bonus

Vacation

Premium Medical Expenses

Life Insurance

Social security (IMSS, INFONAVIT)

Recognition for innovation and-excel-l

Community involvement

Descripción de la vacante

Aptiv is seeking an OTC Analyst to support collections for our North American customer portfolio. You will work with customers and internal teams to resolve discrepancies, manage overdue payments, and prepare essential financial reports.

This role emphasizes process improvement, accuracy, and collaboration across functions in a dynamic, global environment. Ideal candidates have 1–2+ years in OTC, solid SAP and MS Office skills, and strong English communication.

Formación

• 1–2+ years of experience in OTC (Order-to-Cash) processes.
• Proficient knowledge of SAP.
• Excellent command of English (written and spoken).
• Strong MS Office skills including Excel, Word, PowerPoint and SharePoint.
• Effective customer relationship and business partnering skills.
• Strong organizational skills and attention to detail.
• Strong analytical skills and problem-solving ability.
• Ability to maintain confidentiality of sensitive information.

Responsabilidades

• Manage collection activities for a portfolio of North American customers.
• Resolve customer financial inquiries and account-related issues.
• Manage overdue payments through Collections Workflow systems.
• Communicate with customers via phone, email, and other channels.
• Receive, investigate, and resolve discrepancies related to invoices and accounts.
• Prepare and distribute dunning letters and customer statements.
• Assist with matching payments received and processing adjustments.
• Plan, organize, and effectively manage the assigned account portfolio.
• Prepare reports on past due balances, forecasts, and other analyses.
• Support audits and ensure compliance with policies and GAAP.

Conocimientos

OTC processes

SAP knowledge

MS Office suite

English language

Analytical skills

Communication skills

Organizational skills

Customer relationship

Herramientas

SAP

MS Office

SharePoint

Excel

PowerPoint

Word

Descripción del empleo

Your Role

Your Role Are you passionate about finance, customer relationships, and problem-solving? As an OTC (Order-to-Cash) Analyst at Aptiv, you will play a key role in supporting collections activities for our North American customer portfolio and helping ensure strong cash collection performance. Working closely with customers and internal stakeholders, you will manage overdue balances, resolve financial and account discrepancies, prepare financial reports, support audit requirements, and contribute to continuous process improvements. This is an excellent opportunity for an analytical and proactive professional looking to grow within a dynamic, collaborative, and global environment.

ROLES AND RESPONSIBILITIES

• Collections & Customer Account Management
  • Manage collection activities for a portfolio of North American customers
  • Resolve customer financial inquiries and account-related issues
  • Manage overdue payments through Collections Workflow systems
  • Communicate with customers via phone, email, and other communication channels
  • Receive, investigate, and resolve discrepancies related to quantity, price, warranty, customer, freight, and other account matters
  • Prepare and distribute dunning letters and customer statements
  • Assist with matching payments received
  • Plan, organize, and effectively manage the assigned account portfolio
• Financial Reporting & Controls
  • Prepare required reports on time, including Past Due reports, forecasts, special invoices, and other analyses
  • Ensure relevant OTC transactions are recorded in accordance with applicable Accounting Policies and Local and US GAAP requirements
  • Provide required information and documentation for internal and external audits
  • Ensure established policies and procedures are followed
  • Maintain confidentiality of sensitive business and financial information
• Process Improvement & Knowledge Management
  • Identify and support continuous process improvement opportunities
  • Maintain and review Standard Operating Procedures (SOPs) and desktop procedures
  • Resolve process-related questions and provide support for improvement initiatives
  • Recommend process changes to improve efficiency, including automation initiatives
  • Escalate and follow up on issues through the Dispute Management workflow
• Stakeholder Collaboration & Performance
  • Build effective working relationships with relevant business units
  • Maintain Point of Contact (POC) relationships with key customers and internal stakeholders, including Sales
  • Collaborate and communicate effectively with other departments
  • Participate in and lead organized conference calls as needed
  • Support the AR Team Leader
  • Assist Team Leaders and Managers with key actions to maximize cash collection
  • Ensure key metrics are met and service is effectively delivered to end-user functions
  • Demonstrate a proactive approach and the ability to work with minimal supervision

Your Background

• Minimum 1–2+ years of experience in OTC (Order-to-Cash) processes
• Good knowledge of SAP
• Very good command of the English language, both written and verbal
• Strong Microsoft Office skills, including Excel, Word, PowerPoint, and SharePoint
• Effective customer relationship and business partnering skills
• Strong organizational skills
• Good written and verbal communication skills
• Strong analytical skills
• Ability to maintain strict confidentiality of sensitive information
• Ability to work effectively with customers and internal stakeholders
• Proactive approach with the ability to work with minimal supervision

Why Join Aptiv

Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.

You make an impact at Aptiv. One of the strengths of humanity is our drive to progress, to improve, and to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.

You have support at Aptiv. We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your Benefits

• Savings Fund
• Pension Plan
• Christmas Bonus
• Attendance Bonus
• Vacation
• Premium Medical Expenses
• Life Insurance
• Social security (IMSS, INFONAVIT, Retirement)
• Recognition for innovation and excellence
• Opportunities to give back to the community

Equal Employment Opportunity

Aptiv is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

People trust us to deliver innovations that will help them progress, improve and achieve more tomorrow than they did yesterday. To Learn more visit aptiv.com.