Junior Noc Analyst

Solera; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Solera, con sede en Ciudad de México, busca un Analista NOC Junior para unirse al equipo de NOC y apoyar la plataforma tecnológica 24/7.

Se requiere inglés y experiencia en soporte, con capacidad para trabajar en un entorno dinámico y aprender rápidamente en Solera.

Formación

• Nivel alto de inglés hablado y escrito.
• Experiencia en operaciones de Help Desk/CS.
• Conocimientos de estándares de IT para servidores, infraestructura y red básica.
• Capacidad para multitarea y adaptarse al cambio.
• Disposición a aprender en un entorno dinámico.
• Título universitario o experiencia relevante.

Responsabilidades

• Monitorear rendimiento y disponibilidad de la infraestructura IT de Solera.
• Atender llamadas o correos de equipos de soporte, clientes, proveedores o empleados.
• Ayudar a diagnosticar incidencias de escritorio y escalar si es necesario.
• Asegurar cumplimiento de procesos de gestión de incidentes y SLAs.
• Participar en cambios y liberaciones siguiendo procedimientos.
• Administrar solicitudes de servicio y comunicaciones oficiales.
• Apoyar en la gestión de tickets y tareas de reportes.
• Garantizar el cumplimiento de SLAs de notificación corporativa.

Conocimientos

Inglés

Habilidades de comunicación

Soporte al usuario

Gestión de incidencias

Multi-tareas

Aprendizaje continuo

Educación

Título universitario o experiencia relevante

Descripción del empleo

Junior NOC Analyst

Empresa : Solera Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Junior NOC Analyst

Jr. NOC Analyst

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visitsolera.com.

The Role

We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.

What You’ll Do

• Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera (including network, backup & storage, cloud services, data centers, customer facing products, etc.).
• Handle incoming calls or emails from supporting teams, customers, vendors, or employees.
• Assist in diagnosing user desktop system issues and assist to fix or elevate for ticketing.
• Ensure incident management processes and SLAs are respected.
• Participate in the process of change control and releases to ensure relevant procedures are followed.
• Administer service requests and official communication processes.
• Aid in ticket management and reporting tasks.
• Ensure corporate notification SLAs are adhered to.

What You’ll Bring

• Good English language and communication skills (both oral and written are required).
• Working knowledge of Help Desk/Customer Support center operations.
• Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
• Ability to multi-task, and quickly adapt to change.
• Willing to learn in fast pace.
• University degree or relevant experience.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.