Junior IT Support Specialist – Hybrid/Remote

Plata Card; México; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Relocation support to Mexico

Flexible work from offices or remote

Healthcare Coverage

Education Budget

Wellness Budget

Vacation policy: 20 days

Job summary

Plata Card is seeking an Internal IT Support Specialist to join our Internal IT Support team in Mexico. You will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace.

You will handle daily tickets in Jira Service Management, provide support via Slack, conduct onboarding/offboarding, and manage access to key systems (AD, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, and more).

Qualifications

• 2+ years of experience in IT Support/Service Desk
• Experience with incident / request / access management principles
• Proficient at diagnosing hardware and software issues
• Experience with ticketing systems (Jira Service Management, Zendesk, Freshservice)
• Proficient in Microsoft 365, with some Microsoft cloud administration
• Experience with Active Directory and Google Workspace
• Experience with MDM systems (Intune, JAMF)
• Strong communication skills and customer service orientation
• English level B2 or higher for international collaboration

Responsibilities

• Handle and resolve daily tickets in Jira Service Management
• Provide technical support to employees via Service Desk and Slack
• Onboard and offboard users (create/deactivate accounts, issue/return equipment, set up workstations)
• Manage access to corporate systems (AD, Google Workspace, Microsoft 365, VPN, Atlassian, etc.)
• Maintain knowledge base and document standard procedures
• Monitor equipment and office hubs across locations
• Participate in strategic tasks and projects
• Ensure high quality customer service and proactive user communication

Skills

IT Support

Communication

English (B2+)

Onboarding/Offboarding

Active Directory

Google Workspace

Microsoft 365

Intune

JAMF

RBAC

VPN

Tools

Jira Service Management

Zendesk

Freshservice

Job description

Plata Card is seeking an Internal IT Support Specialist to join our Internal IT Support team in Mexico. You will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace.

You will handle daily tickets in Jira Service Management, provide support via Slack, conduct onboarding/offboarding, and manage access to key systems (AD, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, and more).